Abuse and Compliance Manager

About UltaHost And Job Overview UltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse and Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations. This role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities. Key Responsibilities • Review, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content • Process and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements • Handle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses • Collaborate with system administrators and security teams to mitigate abusive activity and secure compromised services • Analyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary • Communicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions • Continuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges • Ensure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards • Contribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates • Provide support during internal and external audits, regulatory assessments, and compliance reviews Requirements • 4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field • Strong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.) • Expertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity • Knowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.) • Proficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools • Excellent written English communication and documentation skills • Ability to work independently, stay objective during sensitive cases, and thrive under pressure Nice to Have • Experience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.) • Basic Linux command-line and networking knowledge • Familiarity with ticketing systems and internal case management platforms • Background in security operations, Trust & Safety, or compliance/legal processes