Account Manager

Own 200+ SMB customers and their revenue: renewals, upsells and cross-sells, with churn kept low. Role Overview We are hiring an Account Manager (SMB) to manage and grow a portfolio of 200+ existing SMB customers at MyOperator. This is a revenue-owning individual role, responsible for renewals, upsells and cross-sells, while keeping churn low and customer satisfaction high. About MyOperator MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space. MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact. Key Responsibilities Own a portfolio of 200+ SMB accounts with complete revenue responsibility Drive monthly and quarterly renewals and keep retention high Identify and close upsell and cross-sell opportunities (WhatsApp, IVR, AI solutions) Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio) Identify churn risks from usage and ticket data and act before renewal Keep Zoho CRM records complete and forecasts accurate Coordinate with support and product teams for issue resolution and account growth Target Customers SMB clients across Real Estate, Education, Healthcare, E-commerce and Services Primarily India-based customers Must-Have Requirements 2–4 years in Account Management, Customer Success or B2B Sales Carried a monthly or quarterly revenue, renewal or upsell target on existing customers for at least 12 months Managed a book of 100+ named business accounts Sold, renewed or managed a B2B subscription or SaaS product Good to Have CPaaS or communication platforms (WhatsApp API, IVR, cloud telephony) Owned the full customer lifecycle, from onboarding to renewal Hands-on Zoho CRM, HubSpot or Salesforce forecasting Strictly Not a Fit Pure B2C, retail or showroom sales backgrounds Customer support profiles with no revenue ownership New-client sales (hunting) only, with no existing book of accounts