Account Manager, West Coast

Please note that this role requires a consistent schedule of 9:00 AM to 5:30 PM Pacific Time (PT), Monday through Friday.   At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better.   About the Role Koala Health is looking for a Partner Account Manager to own the ongoing success of our clinic partners. This role is focused on partner implementation, relationship management, and operational execution, ensuring clinic partners are set up for success and continue to see value from their partnership with Koala. You will serve as the primary point of contact for assigned clinic partners, guiding them through onboarding, supporting day-to-day needs, driving adoption of Koala workflows, and helping practices improve outcomes such as prescription adherence, client engagement, and operational efficiency.   This role requires vet and/or healthcare industry experience and is ideal for someone who enjoys building long-term relationships, solving operational challenges, and working cross-functionally to deliver a great partner experience. What You'll Do:

Own the implementation and ongoing relationship management for assigned clinic partners

Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch

Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment

Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needsMonitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement

Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership

Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement

Communicate partner feedback, trends, and opportunities clearly to internal stakeholders

Maintain accurate documentation and reporting related to partner health, performance, and action plans

What We're Looking For:

3 + years of experience in account management, customer success, operations, or practice management in healthcare or vet industries

Experience working with external partners or clients in a relationship-driven role

Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously

Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff

Strong organizational skills, attention to detail, and follow-through

Comfort working cross-functionally in a fast-paced, evolving environment

Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus

Why you'll love Koala Heath:

Mission-driven company helping modernize pet health

Remote-first team that values flexibility and autonomy

Competitive base salary with equity opportunities

Medical, dental, and vision insurance with partial dependent coverage

Unlimited PTO and a 401(k) plan

Supportive, collaborative team culture focused on impact

Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.