AGM-Credit Control

Role purpose Lead credit control and debtor collections to improve cash flow reduce overdue receivables and manage credit exposure while maintaining strong client relationships. Own collection governance stakeholder engagement and management reporting using Microsoft Dynamics 365 (D365) to support accurate receivables visibility and disciplined follow-up. Debtor collections and strategy Own the collections strategy and delivery against agreed cash collection targets. Segment the debtor portfolio by ageing value and risk establish account-level action plans and drive timely recovery of outstanding balances. Overdue debt and credit risk Review overdue and high-risk accounts monitor adherence to approved payment terms and credit limits and escalate potential defaults. Recommend credit holds payment arrangements provisions or write-offs through the appropriate approval process. Client relationship management Build effective relationships with client finance teams and key decision-makers. Lead collection discussions and account reviews agree payment commitments within delegated authority and balance timely recovery with professional client engagement. Stakeholder management Partner with business sales account management finance billing and cash application teams to remove collection barriers. Establish clear ownership escalation routes and action tracking across onshore and shared services teams where applicable. Dispute and escalation resolution Oversee the resolution of billing disputes deductions short payments and reconciliation differences. Coordinate supporting documents assign owners and timelines and escalate aged or material issues to prevent recurring collection delays. Reporting and cash forecasting Own timely accurate debtor ageing reports collection forecasts and management dashboards. Explain movements in Days Sales Outstanding (DSO) overdue debt and collection performance highlight risks forecast variances and corrective actions in governance reviews. D365 and receivables integrity Use D365 accounts receivable data to review customer balances ageing open transactions and collection status. Ensure collection notes disputes and payment commitments are maintained in the agreed system or tracker coordinate reconciliations and timely allocation of receipts with the responsible teams. Team leadership and delivery Set collection priorities allocate portfolio ownership and establish review routines for the credit control team where applicable. Provide coaching ensure backup coverage and drive accountability for agreed service levels and collection outcomes. Controls compliance and audit Ensure adherence to credit policies delegated authorities documentation standards and applicable collection requirements. Maintain audit trails support receivables reviews and month-end reporting and coordinate provision and write-off recommendations with finance. Collections technology and enablers Drive adoption and effective use of credit control and collections enablers such as Sidetrade alongside D365. Partner with finance and IT teams define business requirements validate data interfaces test enhancements and strengthen collection workflows prioritization dispute tracking and reporting. Monitor adoption and measurable improvements in collection effectiveness and manual effort. Continuous improvement Identify root causes of overdue debt and recurring disputes. Standardize collection procedures strengthen D365 data quality and reporting and partner with system teams on reporting automation testing and process improvements. Key measures of success Cash collections against target reduction in overdue debt and aged balances DSO improvement payment commitment adherence dispute resolution turnaround collection forecast accuracy and timely accurate management reporting. Specific targets to be agreed for the assigned portfolio.
Address: Nesco IT Park Tower 4, 5th Floor, South "A" Wing, Off Western Express Highway, Goregaon East, Mumbai 400063
Facility: SBS O2C India
Qualification: Post graduate
Experience: 15 - 18 years
Source: Sodexo India | Job Code: IJP591777