Applying for Apparel Customer Service Representative (Shopify) at DNAM Brands? Compare this live job with your resume first.

🎯 Tailor my resume
←Jobiba.Me
DB
Active6d ago

Apparel Customer Service Representative (Shopify)

DNAM Brands·📍 Commerce, Los Angeles, United States

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

$31,200–$55,000 / year · Jobiba est.

Market pay estimate

$31,200–$55,000 / year for comparable Customer Service roles in United States. Estimated from 336 similar postings (high confidence) — not stated by the employer.

Salary →
OverviewJob pulseRequirementsCompanySimilar jobs

Role overview

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are looking for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience.

This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.


Responsibilities
  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
  • Process orders, returns, exchanges, and refunds accurately
  • Provide product, service, and policy information clearly and consistently
  • Document customer interactions and update records in CRM or POS systems
  • Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
  • Maintain knowledge of company products, services, and procedures
  • Collaborate with team members and other departments to improve customer satisfaction
  • Meet individual and team performance goals, including response time and customer satisfaction metrics
  • Uphold company standards, policies, and brand representation in all customer interactions

    • Qualifications
  • Strong verbal and written communication skills
  • Strong problem solving and multitasking abilities
  • 1+ year in customer service
  • Strong interpersonal skills and a customer-first mindset
  • Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
  • Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
  • Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
  • Strong attention to detail and accurate data entry skills
  • Experience working with Tik Tok Shop and Shopify is a plus

    • Monday-Friday/Weekends as needed
    • 8:00 AM - 4:30 PM

    More like this

    About this listing

    • Source: DNAM Brands's official careers site · still listed there on 12 Nov 2026
    • Posted 5 Nov 2026

    Jobiba never charges you to apply. Never pay to apply or share OTPs, card or bank details.

    Is this job safe?How we check jobsReport this job

    Role market pulse

    How Customer Service demand looks in United States

    71/100 · rising

    Live jobs

    527

    Posted 30d

    586

    30d movement

    +9666.7%

    Remote share

    31.3%

    Salary listed

    61.7%

    Salary trend 1Y

    Not enough history

    More Customer Service jobs →Salary intelligence →Career path →Tailor resume →Compare role demand →

    What they are looking for

    Skills & requirements

    customer service →CRM →

    Department · Warehouse

    Hiring company

    DNAM Brands

    Transportation & Logistics

    DNAM owns, licenses and operates more than thirty apparel, footwear and accessories brands across the United States, Europe, the United Kingdom and Asia.

    Company profile →Open jobs →Company site ↗

    Related opportunities

    Similar active roles

    Relevant, currently active roles for this market.

    All jobs →

    🔔 Get job alerts

    New Apparel Customer Service Representative jobs in Commerce, Los Angeles, United States, straight to your inbox.

    No spam · Unsubscribe anytime

    Jobiba never asks job seekers for money. Stay safe