Associate - Control Tower

Associate - Control Tower - Operations Locations: Mumbai About Cityflo Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We’re bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, Cityflo operates a fleet of nearly 1,200 buses across six cities — Mumbai, Delhi, Kolkata, Hyderabad, Pune and Chennai — running large-scale, reliable transportation programs every single day. Cityflo is well-funded by prominent VCs — India Quotient and Lightbox Ventures. ● Website: https://www.cityflo.com/ ● App: https://bnc.lt/cityflo/ ● Blog: https://blog.cityflo.com/ ● Our journey through Covid: https://bit.ly/3wBiSZx Role Overview As an Associate – Control Tower – Operations, you will play a crucial role in managing bus scheduling, overseeing fleet operations, and making customer-facing decisions. You will serve as the central point of contact during operational contingencies, analyze data to support decision-making, coordinate fleet launches with multiple stakeholders, and contribute to improving operational processes through structured workflows and the effective use of AI-powered productivity tools. Role Responsibilities Bus Scheduling & Fleet Operations ● Manage and modify bus schedules to optimize operational efficiency. ● Centrally oversee the day-to-day operations of the Cityflo fleet. Customer Experience ● Make operational decisions that directly impact customers and ensure timely communication. ● Work closely with the Customer Support team to deliver an exceptional customer experience. Contingency Management ● Act as the central point of contact during operational contingencies. ● Coordinate with Operations and Customer Support teams to resolve issues promptly. Data Analysis & Decision Making ● Fetch, analyze, and interpret operational data. ● Generate actionable insights to support business and operational decisions. Stakeholder Coordination ● Coordinate fleet launches with multiple internal stakeholders. ● Collaborate across teams to ensure seamless execution of operational initiatives. Process Improvement ● Identify opportunities to improve operational processes and implement efficient workflows. ● Document and maintain SOPs and process guidelines for Control Tower operations. ● Leverage AI tools to improve productivity, documentation, analysis, and routine operational tasks. ● Work with cross-functional teams to streamline processes and drive operational efficiency. Preferred Skills ● Strong analytical and problem-solving skills. ● Process-oriented mindset with the ability to identify and implement operational improvements. ● Hands-on experience using AI tools for productivity, documentation, research, or data analysis. ● Proficiency in Microsoft Excel or Google Sheets. ● Excellent communication and stakeholder management skills. ● Ability to thrive in a fast-paced, dynamic operations environment. Ready to make an impact? We'd love to hear from you! Apply now or share this opportunity with someone who'd be a great fit to Ashwini Mahadik