Associate - CS and Ops

About Volaron Tech (a subsidiary of Tripjack) Volaron Tech is a fast-growing, PE-backed company building cutting-edge products in the insurance and value-added services space. We are proud to be a subsidiary of TripJack, Indias leading B2B online travel platform, making us part of the dynamic and high-growth travel industry. Our leadership team brings rich experience from top global organizations like Citi, PhonePe, HDFC Bank, Aviva, Bain etc. At Volaron, we’re building innovative solutions with a young and passionate team based in a vibrant co-working space in Mumbai’s western suburbs. If you’re looking to be part of a high-energy environment with exciting growth opportunities, we’d love to connect! Role: Travel Insurance Executive Location: Goregaon (Mumbai) Experience: 2 - 5 Years Role Overview The Travel Insurance Executive will serve as the primary point of contact for travel partners, providing end-to-end support across calls, emails, and chat channels. The role involves assisting travel agents with product information, policy bookings, issuances, amendments, and cancellations, while ensuring accurate communication and timely resolution of queries. The incumbent will collaborate closely with internal teams to troubleshoot and resolve escalated issues, address partner concerns professionally, and promote travel insurance products and services. The role also requires maintaining accurate records of all interactions and staying updated on existing and new insurance products to deliver a seamless and compliant partner experience. Job Responsibilities: Handle inbound and outbound calls, emails, and chat interactions from travel partners, providing accurate information and timely updates. Explain insurance coverage, benefits, features, and policy terms clearly to travel agents. Assist travel agents with booking travel insurance policies for their customers. Engage with travel agents to educate them on products and proactively promote available services. Support policy issuance by processing and issuing new policies and endorsements. Manage policy amendments and cancellations as per requests and defined processes. Address customer complaints and concerns professionally, ensuring fair and satisfactory resolutions. Maintain accurate records of all customer interactions, transactions, feedback, and complaints. Troubleshoot issues and collaborate with internal teams to resolve escalated cases efficiently . Required skills & Qualifications: 2-5 years of robust experience in insurance claims processing, preferably with an insurance broker, TPA, or insurance company. Prior experience as a Claims Analyst with an insurance company Strong understanding of insurance claims Familiarity with insurer/TPA portals and claims submission procedures. Work experience with bancassurance-sales or travel industry will be a strong added advantage. Key competencies for the role: Strong attention to detail with the ability to accurately handle documentation and data entry. A customer-focused mindset with a high degree of empathy and professionalism in all interactions.