Associate - Operations (Auto Rickshaw Project)

Associate - Operation Locations: Thane About Cityflo Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app, and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read a book, watch Netflix, nap, or simply soak in the view of the city. We're bringing joy back to commuting and addressing urban traffic challenges in a meaningful way. Today, we operate 600+ buses and manage 22,000 daily bookings. After building a strong product-market fit and a profitable business in Mumbai, we have expanded to Hyderabad and Delhi. Over the next year, we plan to scale to 1000 buses and 50,000 daily bookings across all cities. Cityflo is well-funded by prominent VCs including India Quotient and Lightbox Ventures. Know more about us: ● Website: https://www.cityflo.com/ ● App: https://bnc.lt/cityflo/ ● Blog: https://blog.cityflo.com/ ● Our journey through Covid: https://bit.ly/3wBiSZx About the Role: We are hiring for a Prepaid Auto Rickshaw Project at Thane Station. The role involves managing on-ground operations, coordinating with auto drivers, and handling ticketing processes to ensure smooth passenger service. Key Responsibilities: 1. Driver Coordination (3 Positions): ● Coordinate with auto rickshaw drivers at the station ● Ensure proper queue management and driver availability ● Handle driver queries, issues, and daily follow-ups ● Maintain discipline and smooth flow of operations 2. Ticketing Operations (3 Positions): ● Issue prepaid tickets to passengers accurately ● Handle cash transactions and maintain records ● Assist passengers with routes and fare information ● Ensure proper reporting and shift closure Eligibility Criteria: ● Experience in operations, coordination, or ground-level management preferred ● Good communication and interpersonal skills ● Ability to handle on-ground challenges and crowd situations ● Basic understanding of cash handling (for ticketing role) ● Comfortable working in shifts Preferred Candidate Profile: ● Immediate joiners ● Candidates residing in or near Thane preferred ● Prior experience in transport, logistics, or field operations is an advantage Why Join Us: ● Opportunity to work in a high-impact public service project ● Hands-on operational experience ● Stable job with growth potential If this interests you or got a reference, please share your profile at ashwini.mahadik@cityflo.com