AVP – Client Success (Comm. Real Estate)

Overview This role is a seasoned client services leader to serve as part of our Account Team, acting as a strategic partner to complex and high-value accounts in the Commercial Real Estate industry. In this role, you will assist the Client Success Leadership in supporting the health and growth of a portfolio of enterprise clients. You will be the connective tissue between our clients’ business goals and our delivery team, ensuring we consistently exceed expectations while identifying opportunities to expand our footprint. You will be responsible for growing your portfolio to meet quarterly sales growth goals. Role Responsibilities You will lead end-to-end client relationships at the executive and VP level, serving as a trusted advisor rather than just a vendor contact. You will be responsible for account planning, revenue forecasting, and driving organic growth through proactive identification of upsell and cross-sell opportunities. You will partner closely with our delivery, solutions, and practice leads to ensure engagements are scoped accurately and executed with quality. You will also play a meaningful role in proposal development and contract negotiations and will be expected to represent the firm at industry events and in client-facing thought leadership. Internally, you may also mentor account managers and contribute to the development of our client engagement methodology. Preferred Experience and Capabilities 12+ years of experience in account management, client success, and/or technology consulting, with experience in Commercial Real Estate Demonstrated track record of growing a book of business - experience managing and expanding accounts with $5M+ in annual revenue preferred Executive presence and confidence pursuing and pitching technical solutions (data, integrations, AI) with C-suite and VP-level stakeholders, with the ability to build trusted, long-term relationships Strong commercial acumen, including experience with contract negotiations, SOW development, revenue forecasting, and pipeline management Ability to translate complex technical capabilities and consulting solutions into clear, compelling business value for clients Solutioning and architecture background is preferred, with the ability to translate business challenges into actionable technology solutions Proven consultative selling skills, with a history of identifying and closing upsell and cross-sell opportunities organically within existing accounts Excellent written and verbal communication skills, including experience presenting to senior audiences and contributing to thought leadership or proposals Strong experience in Data & AI, including modern data platforms, data engineering, MDM, governance, analytics, GenAI, and agentic solutions. Analytical and strategic thinker who can develop account plans, identify risks early, and make data-informed recommendations Experience mentoring or developing junior team members, with an interest in contributing to team culture and methodology Familiarity with Snowflake, Databricks, and/or other data and cloud platforms, and comfort working in a fast-paced, matrixed consulting environment is preferred