Business Analyst

Job Title: Salesforce Business Analyst + QA (4+ Years Experience) Job Summary We are looking for a Salesforce Business Analyst with 4+ years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, hands-on configuration expertise, and quality assurance skills. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including requirements gathering, solution validation, testing, and scenarios involving integrations and cross-system data flows. Key Responsibilities Business Analysis Responsibilities Gather, analyze, and document business requirements (User Stories, BRDs, FRDs). Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions. Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud . Perform hands-on Salesforce configuration, including: Data model design (objects, relationships, fields) Page layouts, record types, and dynamic forms Validation rules, flows, and process automation Profiles, permission sets, and access control Understand and support data flow across systems (e.g., Salesforce to external platforms). Collaborate with developers and architects on integrations and complex use cases. Create and maintain reports, dashboards, and project documentation. Ensure solutions align with Salesforce best practices and scalability. Quality Assurance Responsibilities Analyze business requirements and prepare comprehensive test scenarios and test cases . Perform functional, regression, integration, and end-to-end testing for Salesforce implementations and enhancements. Validate Salesforce configurations, workflows, flows, reports, dashboards, and integrations against business requirements. Execute test cases, document test results, and ensure complete test coverage. Log, track, prioritize, and manage defects using tools such as Jira , and work closely with development teams for resolution. Participate in defect triage meetings and support root cause analysis activities. Coordinate and support User Acceptance Testing (UAT) , including preparation of UAT scripts and obtaining stakeholder sign-offs. Ensure production releases meet quality standards and support post-deployment validation activities. Contribute to continuous improvement of QA processes, templates, and testing best practices. Required Skills & Qualifications 4+ years of experience as a Salesforce Business Analyst with QA responsibilities. Strong understanding of: Sales Cloud Service Cloud Experience Cloud Hands-on experience with Salesforce configuration beyond basic setup, including: Flows and automation (must-have) Data modeling and relationships Security model (profiles, permission sets) Good understanding of integrations and cross-system data flows . Experience in test planning, test execution, defect management, and UAT coordination . Ability to work on moderately complex requirements and scenarios. Experience working in Agile/Scrum environments . Strong skills in: Requirement gathering and analysis Stakeholder communication Test case preparation and execution Documentation ( Jira, Confluence ) Preferred Qualifications Salesforce certifications such as Salesforce Administrator , Business Analyst , or related credentials. Experience working with Salesforce testing methodologies and release management processes . Exposure to integration testing involving APIs and third-party systems.