Business Head – Service (Wash & Care)

Job Description: Business Head – Service (Wash & Care) Role Overview: Role: Business Head – Service (Wash & Care) Company: Hoora Technologies Pvt Ltd Location: Nagpur (In-office) Experience: 10+ years of experience in after sales, service, wash, maintenance, growth, strategy, marketing, sales & BD Work Week: 6 days Travel: Frequent About the Company Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India’s #1 Car & Bike Care App , Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360° vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora’s mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it’s routine cleaning, urgent servicing, compliance needs, or upgrading your ride. Role Summary: Senior leadership role responsible for the P&L, daily operations, and strategic growth of a multi-location or enterprise-level vehicle washing and detailing services. This role drives revenue, operational efficiency, and customer satisfaction. Roles & Responsibilities Business Strategy & Expansion Network Scaling: Drive city-wise or nationwide expansion strategies, whether launching new physical hubs, mobile doorstep services, or building a garage aggregation network. Financial Oversight: Own profit and loss (P&L), track revenue, manage gross margins, and optimize unit economics. Partnership Management: Onboard, train, and manage third-party vendors or franchise partners to maintain scalable growth. Operations & Quality Control Establish SOPs: Develop standard operating procedures (SOPs) and service standards to ensure consistent quality and pricing. Efficiency: Optimize vehicle flow, job allocation, and turnaround times to maximize throughput during peak hours. Equipment & Inventory: Oversee the procurement and maintenance of washing equipment (e.g., wash tunnels, pressure washers) and manage inventory levels for cleaning supplies and chemicals. Team Leadership & Talent Hiring & Training: Recruit, train, and mentor city-level managers, floor supervisors, and car detailing technicians. Performance Culture: Set performance metrics (KPIs), conduct performance evaluations, and foster a culture of accountability. Customer Experience & Marketing Customer Retention: Address escalated complaints, resolve service issues, and monitor Net Promoter Score (NPS) and customer ratings. Growth Initiatives: Develop and implement marketing strategies, loyalty programs, and subscription models to acquire and retain customers. Tech Integration: Collaborate with product and tech teams to improve the digital user experience, booking workflows, and CRM systems. Health, Safety & Compliance Safety Protocols: Ensure all facility operations comply with local health and safety regulations. Eco-Friendly Practices: Oversee sustainable practices such as water recycling and waterless cleaning options to meet environmental standards.