Card Product Analyst

Build, maintain, and enhance card program performance dashboards, scorecards, and recurring management reporting

Monitor and analyze card activation, usage, transaction volume, purchase activity, fraud, ATM activity, disputes, chargebacks, digital wallet adoption, and other customer engagement and program performance metrics

Identify performance trends, risks, and opportunities, and prepare clear findings and recommendations for product leadership and cross-functional partners

Manage Network incentive reimbursement activities, including tracking eligible commitments, coordinating required documentation with Marketing, submitting support, and monitoring reimbursement status

Partner with Operations and Finance to ensure Network rebates and reimbursements are accurately recorded, reconciled, and reported

Manage Network mandates, certifications, reporting obligations, and implementation requirements; coordinate quarterly network reporting submissions for accuracy and timeliness

Support day-to-day relationships with card networks, processors, ATM networks, digital wallet partners, and other vendors; coordinate issue resolution, operational readiness, and follow-up actions

Partner with Product leadership to define, prioritize, and maintain the card product roadmap and backlog; support backlog grooming, release planning, and prioritization activities

Gather and document business requirements, business rules, user stories, acceptance criteria, process flows, and functional specifications for card product and operational enhancements

Coordinate user acceptance testing, defect validation, production validation, release readiness, implementation planning, and post-production monitoring

Track roadmap commitments, implementation milestones, dependencies, risks, decisions, open questions, and required stakeholder actions; escalate issues when necessary

Analyze customer complaints, servicing trends, contact drivers, disputes, transaction exceptions, and Voice of Customer feedback to identify recurring pain points and enhancement opportunities

Partner with Operations, Customer Care, Fraud, and Technology to identify and implement product enhancements that reduce operational workload, manual intervention, call volume, and customer friction

Support customer communications, disclosures, launch activities, and change-management efforts associated with card program enhancements and network requirements

Support audit, compliance, risk, and regulatory examinations related to the card program, including gathering evidence, responding to requests, and tracking remediation items

Maintain card program documentation, procedures, controls, decision logs, governance materials, and implementation artifacts

Collaborate with Compliance, Risk, Legal, Fraud, Technology, Operations, Finance, Marketing, and Customer Care to advance product objectives and resolve issues

Prepare executive-ready reports, presentations, recommendations, and program updates

Perform other duties as assigned

Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field required

Minimum of 3 years of experience in product management, product operations, business analysis, payments, card programs, banking operations, digital banking, fintech, or a related field required

Experience supporting debit card, prepaid card, credit card, secured card, payments, money movement, or digital wallet products preferred