Case Manager

About Finch We’re building the applied AI platform for consumer law. Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes. We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year. Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI. Explore life at Finch for more. This Role Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information. What You'll Do: Open insurance claims and manage communication with carriers Request, track, and follow up on medical records and police reports Monitor lien and subrogation issues, ensuring timely resolution Partner with lead paralegals to prepare cases for demand drafting Identify and fix operational bottleneck. Your Team: Legal Operations Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. You Might Be a Fit if You: Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling Are process-driven and detail-oriented Communicate effectively with both clients and attorneys Thrive in fast-paced, high-volume environments Are bilingual in Spanish/English (preferred, not required) Compensation $60,000 – $85,000 annual salary + equity Additional benefits include: 100% coverage for health, dental, and vision 401(k) retirement plan Flexible PTO (we trust you to take the time you need)