CC Manager

We are looking for a highly driven Manager who can own end-to-end admissions performance by managing a team of counsellors, improving lead conversions, and ensuring disciplined pipeline management. Key Responsibilities: 1. Team Management & Productivity - Lead and mentor a team of Admission Officers / Counsellors - Set targets and monitor performance - Conduct daily huddles and feedback sessions 2. Revenue & Conversion Ownership - Own team admission targets and revenue goals - Improve conversion metrics - Drive closures on hot and warm leads 3. Lead Management & Allocation - Ensure proper lead distribution - Monitor follow-ups and CRM hygiene - Coordinate with central team for lead quality 4. Sales Process Excellence - Enforce structured counselling process - Monitor call quality - Handle escalations 5. Data Tracking & Reporting - Track leads, conversions, and revenue - Maintain dashboards - Analyze source performance 6. Training & Development - Train new joiners - Conduct roleplays and coaching sessions 7. Cross-functional Coordination - Work with marketing and operations teams Key Skills Required: - Strong sales and leadership skills - Excellent communication - CRM experience (Zoho preferred) - Data-driven mindset Eligibility: - 3–6 years in Sales / Admissions - 1–2 years in team handling - EdTech experience preferred