Clinical Assistant I

The Planned Parenthood of Montana (PPMT) Team is seeking a collaborative, solutions-oriented, and dedicated individual who is ready to work as a team to deliver high-quality healthcare, education, and advocacy to the community, so they feel engaged, educated, and empowered to make the best choices regarding their healthcare.   For 50+ years, PPMT’s healthcare centers have offered compassionate and high-quality healthcare, advocacy, and education to all Montanans.  And over that time our healthcare centers have evolved to a hub of empowerment, community engagement, and patient advocacy.    PPMT Clinical Assistants are advocates who implement our mission to “empower all people to make private reproductive health care decisions by providing quality health care, medically accurate education, and advocacy for individual rights.”     JOB SUMMARY The Clinical Assistant is the initial contact with our patients, representing PPMT’s commitment to excellent customer service.     The Clinical Assistant's responsibilities include front desk reception, insurance verification, payment processing, primary lab duties, assisting with procedures as applicable (including abortion), patient education, and administrative tasks that support an efficient, patient-focused clinic environment.      COMPENSATION & BENEFITS HOURS: 40 Hours per week PAY: $19.00 Starting; Rates are based on experience.   BENEFITS: HEALTH  Medical, Dental, Vision, Health Savings Accounts, and Flexible Spending Accounts for Health and Dependent Care all start the 1st of the month following the hire date. PPMT pays 100% of the employee's health insurance premium!   401k: Retirement Plan with up to a 4% employer match of gross pay when the employee contributes.   INCOME PROTECTION: Basic Life & AD&D with salary coverage starts within 90 days of employment that PPMT pays for. Supplemental Life & AD&D offered. Long-Term and Short-Term Disability is 66.66% of earnings and PPMT pays this benefit. QUALIFICATIONS

Education and/or Experience

High school diploma or G.E.D. required. Minimum two years of customer service experience, preferably in a health care setting.

Preferred experience

Reproductive health care experience

Experience working with EHR, insurance, and payment processing

Additional Requirements

Strong accuracy and attention to detail

Ability to maintain confidentiality

Excellent computer skills

Experience working with diverse populations

Ability to work effectively in a fast-paced environment

Ability to work well with others in a positive, respectful and professional manner

Ability to work independently and as a successful team member

Professional appearance

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Greet and register patients for clinic services, answer phones, direct calls, and conduct phone screening.

Perform computer data entry, including patient demographics and vitals, insurance information, charge posting, appointment scheduling, and labs.

Perform basic laboratory tests and assist with procedures (i.e. Colposcopy, LEEP, Cryotherapy and Surgical abortion – including lab)

Prepare exam rooms, perform patient set-up, and take and record patient vitals in EHR.

Conduct basic patient education session including medically accurate, unbiased explanation of all FDA approved birth control methods. Provide specific instruction on the client’s selected birth control method.

Ensure all patients are provided with information regarding donations, and are asked for a donation at the time of checkout.

Conduct patient financial interview, assess and collect patient fees; verify insurance coverage; balance money collected with batch posting in EPM, prepare and make bank deposits.

Clean instruments, order and stock supplies, and perform inventory functions.

Inform callers in a non-biased manner about all options available to them in the event of an unintended pregnancy and make an appointment/referral for service based on the caller’s needs.

Describe the difference between medication and surgical abortion.

Provide factual, unbiased information to clients seeking abortion.

Other duties as assigned.

Compliance

Ensure compliance with all PPFA National Abortion Federation and PPMT Operating Standard Procedures.

Ensure all PPFA and PPMT guidelines and protocols are followed regarding all services which Includes but not limited to medical standards and guidelines, health care compliance, customer standards, personnel, fiscal, risk management, safety/security, pharmacy and quality assurance.

OTHER REQUIREMENTS STANDARD REQUIREMENTS

· Understands the financial aspects of our business and maintains focus on cost effectiveness and ultimately stewardship.
· Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training.

Supports and participates in:
o Common teamwork; Cooperates and works together with all co-workers.
o Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy and dignity for all.
o Follows up as appropriate with supervisor, co-workers and patients regarding reported complaints, problems and concerns.
o Promotes positive public image and relations of PPMT.
o Completes requirements for acceptable attendance and timeliness to work, uniform and dress codes including personal hygiene.
o Performs other work duties as assigned.

Creates and fosters an environment focused on excellence in customer service and patient centered care:
o Is culturally and linguistically competent and respectful.
Committed to delivering high quality service.
o Understands, anticipates and responds effectively to patient/customer and internal colleagues needs and priorities.
Takes action to restore patient/customer and internal colleague satisfaction.
Collaborates with others to take action to implement long-term solutions.

Models our In This Together ethos. Failure to do so will result in corrective action, up to and
including termination.

Workplace Values:
o We tend to the team
o We respect and honor all people
o We jump in
o We try and we learn
o We care for our business
o We return to our mission

Customer Service Standards:
o Clear the Slate
o Make a connection
o Keep them in the loop
o Confirm the plan
o Ask for feedback
o Acknowledge the reality
o Open the door

R.E.A.C.T (service recovery):
o Recognize
o Empathize
o Apologize
o Collaborate
o Thank

Open until filled.  For questions regarding this position, please contact:  hr@ppmontana.org!   U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION - EOE   Planned Parenthood is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, gender, national origin, age, religion, sexual orientation, size, physical ability or socioeconomic status.  Diverse candidates are encouraged to apply.    PPMT values diversity and we want to learn more about how we can increase diversity in our candidate pool. We invite you to voluntarily provide demographic information in a confidential survey at the end of this application.   The completion of the U.S. EEO Information Survey is optional. It will not be accessible or used in the hiring process and has no effect on your opportunity for employment.