Clinical Informaticist II

Assess clinical workflows, clinician needs, EHR usability, and adoption barriers; recommend improvements and targeted end-user support.

Embed with Tier 1 SMEs and coordinate site-specific support, refresher-training requests, office hours, and stakeholder follow-up.

Analyze user feedback and recurring workflow, configuration, data-quality, or interoperability issues; support triage and resolution.

Advise content owners on updates to EHR guidance, FAQs, job aids, and training materials following workflow or system changes.

Support EHR implementation, Go-Live, Post Go-Live stabilization, clinical decision support, and workflow optimization.

Coordinate with training partners on coaching, demonstrations, and learning interventions; assess whether identified user gaps are addressed.

Track user-support themes, adoption issues, risks, and recommendations; communicate findings to clinical, technical, and program stakeholders.

Master’s degree in Clinical Informatics, Health Informatics, Biomedical/Nursing Informatics, Health Information Management, or related field

At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred)

Experience assessing and improving clinical workflows, healthcare information systems, and EHR implementation, optimization, or clinical decision support.

Ability to translate clinician and end-user needs into practical system, workflow, or process recommendations; strong analytical, communication, documentation, and collaboration skills.

Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Oracle Health/Cerner Millennium, VA VistA/CPRS, FEHR, and VA/VHA/DoD EHR Go-Live or Post Go-Live experience.

Experience delivering or coordinating EHR workflow training, refresher sessions, virtual classes, office hours, demonstrations, coaching, and site-specific user support.

Skill identifying training and proficiency gaps, supporting end-user adoption, and validating the effectiveness of learning interventions.

Experience creating or updating job aids, FAQs, training content, knowledge articles, and communications with SMEs and content owners.

Experience as a liaison among Tier 1 SMEs, clinicians, training teams, and distributed sites; tracking training activity and user feedback.

Familiarity with clinical decision support, data quality, interoperability, learning platforms, and SAFe/Agile teams.