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Active3w ago

Customer Service, Call Center Collections

Global Lending Services·📍 Greenville, South Carolina, United States

Employment

FULL TIME

Work mode

On-site

Experience

Not stated

Salary

$17/hr

Pay vs market · Below median

This job's pay ($35,360 a year at the midpoint) is higher than about 40% of 336 salary-listed Customer Service jobs in United States in the last 12 months; their median is $38,480.

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Role overview

Job description

Quick Facts Compensation: $17.25/hr plus monthly performance bonuses Onsite: Greenville, SC Schedule: Fixed 40 hours/week - Regular, predictable attendance required   No Sundays One night per week (12PM-8PM) Every 4th rotating Friday (9AM-7PM) Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week      Why GLS? GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. What You'll Do
  • Manage a portfolio of auto loan accounts and reduce delinquency.
  • Contact customers to understand intent and ability to pay.
  • Maintain positive relationships while collecting on past-due balances.
  • Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
  • Follow state and company guidelines in a fast-paced environment.
  • Accurately document all contacts, outcomes, and follow-up in GLS systems.
  • Meet or exceed assigned goals and business plan objectives.
  • Maintain electronic records and support additional assignments or special projects as needed.

    • What You'll Bring
  • High school diploma or equivalent.
  • Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
  • Strong judgment and discretion with highly sensitive and confidential information.
  • Ability to build cross-functional partnerships and maintain positive customer relationships.
  • Active listening skills; comfortable probing and asking targeted questions to gather information.
  • Strong verbal and written communication with internal and external customers.
  • Team player who can adapt in a fast-paced, changing environment.
  • Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
  • Excellent organization and attention to detail; able to manage multiple priorities.
  • Commitment to GLS core values and key competencies.

    • Work Environment
  • This role is phone- and computer-based, requiring the employee to be seated for extended periods.
  • Frequent speaking and close visual work, including reading data, screens, and documents.
    • Benefits and Perks
  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
  • Parental Leave
  • Business casual work environment
    • About GLS
  • Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
    • 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities   Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA)  Equal Employment Opportunity (EEO)  Employee Polygraph Protection Act (EPPA)

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    About this listing

    • Source: Global Lending Services's official careers site · still listed there on 12 Nov 2026
    • Posted 22 Oct 2026

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    Role market pulse

    How Customer Service demand looks in United States

    71/100 · rising

    Live jobs

    579

    Posted 30d

    642

    30d movement

    +10600%

    Remote share

    29.5%

    Salary listed

    60.3%

    Salary trend 1Y

    Not enough history

    More Customer Service jobs →Salary intelligence →Career path →Tailor resume →Compare role demand →

    What they are looking for

    Skills & requirements

    customer service →

    Qualification

    High school diploma or equivalent

    Department · Collections

    Hiring company

    Global Lending Services

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