I
Customer Service
QS
Role overview
Job description
Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails/Chats. Responsibilities: ∙ Responsible for managing large volume of calls/emails/chats ∙ Considering business operations,you will be moved to calls/emails.chats for your better exposure and learning. ∙ Identify and assess customers’ needs to achieve satisfaction ∙ Build sustainable relationships and trust with customer accounts through open and interactive communication ∙ Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents ∙ Take the extra mile to engage customers ∙ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed ∙ Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service ∙ Escalate well deserved calls to the Escalations team as per the defined standards and protocol ∙ Follow communication procedures, guidelines and policies ∙ Responsible for delivering performance metrics as per the KPI’s. Desired candidate profile: ∙ Excellent written and verbal communications skills and having relevant experience in blended process-calls/emails and chats. ∙ Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must ∙ Flexible with the working schedule. Experience: 1+ years Qualification: Graduate
More like this
About this listing
- Source: Qdigi Services's official careers site · still listed there on 9 Nov 2026
- Posted 19 Aug 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
Role market pulse
How Customer Service demand looks in India
Live jobs
25
Posted 30d
23
30d movement
Early signal
Remote share
4%
Salary listed
20%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Graduate
Department · Contact Center
Hiring company
Qdigi Services
Technology
View the company profile, current openings and hiring details.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
CA
24 days ago
Noida, Uttar Pradesh, India· Full-time
₹3.5L – ₹4.5L/yr
Customer ServiceCRM
P
Noida, Uttar Pradesh, India· Full-time
CA
Noida, Uttar Pradesh, India· Full-time
₹3L – ₹5L/yr
Sales Target Achievement: LnxProposal & DocumentationAttendance & Punctuality - BdeCommunication & Presentation: Lnx
BO
Noida, Uttar Pradesh, India· Full-time
Customer ServiceCRM
T
Customer Service
🔔 Get job alerts
New Customer Service Exective jobs in Noida, Delhi, India, straight to your inbox.
No spam · Unsubscribe anytime