Customer Service Representative

Location: Remote (Work From Home) Shift: Any 9-hour shift between 9:00 AM and 9:00 PM IST Working Days: 6 days a week (Monday to Sunday with 1 rotational weekly off) Salary: ₹16,000 - ₹20,000 per month About Datastraw Technologies Datastraw Technologies is an outsourcing company that works with fast-growing D2C brands to deliver exceptional customer support experiences. We help businesses strengthen customer relationships by providing timely, reliable, and personalized support across multiple communication channels. Our goal is to ensure every customer interaction reflects the quality and values of the brands we represent. About the Role We are looking for a Customer Service Representative who enjoys interacting with people and is passionate about delivering excellent customer service. As the first point of contact for customers, you will assist them with their questions, orders, and concerns through voice, chat, email, and social media channels. This role requires someone who can communicate confidently, stay calm under pressure, and resolve customer concerns with empathy and professionalism. If you enjoy solving problems and creating positive customer experiences, we'd love to hear from you. Key Responsibilities Provide prompt and professional support to customers through calls, live chat, and email. Assist customers with order tracking, delivery updates, returns, exchanges, cancellations, refunds, and other service-related queries. Respond to customer messages and comments on platforms such as WhatsApp, Instagram, Facebook, and other social media channels. Accurately maintain customer records and interaction history using the company's CRM platform. Coordinate with internal departments and logistics partners to ensure customer concerns are resolved efficiently. Handle multiple customer interactions while maintaining quality, accuracy, and a positive customer experience. Follow company processes and service standards to deliver consistent support. What We're Looking For Minimum 6 months of experience in customer support, customer service, or a similar customer-facing role. Excellent verbal and written communication skills in both English and Hindi. Strong listening, problem-solving, and interpersonal skills. Comfortable using computers and willing to learn new software, tools, and CRM systems. A personal laptop and a stable broadband internet connection for remote work. Flexibility to work rotational shifts, weekends, and holidays based on business requirements. A positive attitude, attention to detail, and a genuine commitment to delivering outstanding customer service. Why You'll Love Working With Us Work from the comfort of your home while building your career in customer support. Get the opportunity to work with some of India's fastest-growing D2C brands. Learn from experienced professionals in a collaborative and supportive work environment. Receive continuous guidance, feedback, and opportunities to enhance your skills. Grow your career through performance-based learning and internal growth opportunities. Be part of a company that values teamwork, ownership, and continuous improvement.