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Active1d ago

Customer Service Representative – Hotel Bookings

Careers In Travel | Destination Planners·📍 Washington, District of Columbia, United States

Employment

Full-Time

Work mode

Remote

Experience

Not stated

Salary

$40K – $70K/yr

Pay vs market · Top quarter

This job's pay ($55,000 a year at the midpoint) is higher than about 75% of 336 salary-listed Customer Service jobs in United States in the last 12 months; their median is $38,480.

Salary data →

Role overview

Job description

Job Title: Remote Customer Service Representative – Hotel Bookings     About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.   Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities:
  • Assist clients in selecting and booking hotel accommodations
  • Provide accurate information on hotel amenities, pricing, and availability
  • Respond promptly and professionally to client inquiries via phone, email, or online chat
  • Maintain detailed and accurate records of client interactions and bookings
  • Collaborate with team members to ensure seamless client experiences
  • Stay updated on hotel offerings, travel trends, and industry changes
  • Attend virtual training sessions and team meetings


  • Requirements:
  • Strong communication and customer service skills
  • Friendly, professional demeanor and positive attitude
  • Comfortable working independently and managing time effectively
  • Basic computer skills and a reliable internet connection
  • Interest in travel and helping clients plan memorable stays
  • Previous experience in customer service, hospitality, or sales is a plus but not required
  • What We Offer:
  • Flexible, remote work environment
  • Full training and access to industry resources and tools
  • Supportive team culture and mentorship
  • Income-earning possibilities based on performance
  • Exclusive travel discounts and perks through industry partners
  • Personal and professional development opportunities

  • Excited to help clients book amazing hotel stays? Apply today and become part of the team!

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    About this listing

    • Source: Careers In Travel | Destination Planners's official careers site · still listed there on 11 Nov 2026
    • Posted 10 Nov 2026

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    Role market pulse

    How Customer Service demand looks in United States

    71/100 · rising

    Live jobs

    464

    Posted 30d

    522

    30d movement

    +8600%

    Remote share

    31.3%

    Salary listed

    65.1%

    Salary trend 1Y

    Not enough history

    What they are looking for

    Skills & requirements

    Hiring company

    Careers In Travel | Destination Planners

    Hospitality & Travel

    View the company profile, current openings and hiring details.

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