Customer Success Manager (BCBA Preferred)

📌 About Alpaca Health Alpaca Health is a business-in-a-box for autism care providers to launch, run, and grow independent practices. We help clinicians get in-network with insurance, find their first caseload of clients, and eliminate admin overhead with an AI-powered EHR. We believe the future of healthcare should be led by clinicians, not corporations, and are dedicated to helping clinicians become owners. We're growing fast, 30% MoM, and we're just getting started. Our top priority is helping clinician-entrepreneurs and families connect and thrive. Today, we operate in Texas and Colorado, but we’re excited to open up 4 more states in 2026. We’ve raised $12M+ from leading VCs including Core Innovation Capital, Adverb Ventures and South Park Commons. 🎯 Role: Customer Success Manager We are hiring a Customer Success Manager to help autism care practices succeed on the Alpaca platform. This role goes far beyond traditional customer success. It is about helping providers grow sustainable, high-quality, and revenue-generating practices. You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families. You will act as a trusted advisor, operator, and growth partner. This is a high-ownership role with direct impact on provider outcomes and company performance. What You’ll Do Act as a strategic advisor to providers Build trusted relationships with clinicians and practice owners. Diagnose practice challenges and develop actionable growth plans. Track performance metrics and ensure providers are progressing toward goals. Share best practices across the network to improve clinical and business outcomes. Improve product adoption and operational excellence Help providers use Alpaca’s tools effectively to run their practice. Surface workflow issues and collaborate with Product and Operations to improve systems. Translate real-world provider feedback into scalable playbooks and process improvements. Own outcomes, not just activity Measure success through provider growth, retention, and revenue performance. Prioritize high-impact work rather than routine check-ins or reactive support. Step into ambiguous situations and move them forward with urgency and structure. Drive practice growth and revenue outcomes Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc. Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing. Support providers in hiring, staffing planning, and scaling their services responsibly. 🧠 Who We’re Looking For Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii) Think like owners and care deeply about real outcomes. Are comfortable working in fast-moving, high-accountability environments. Can turn messy operational realities into structured plans. Communicate clearly and build trust quickly. Are data-driven and comfortable working with performance metrics. Are ambitious and excited to grow into leadership roles as the company scales. NYC-based candidates preferred, but we are open to remote / hybrid candidates. 🚀 Why Join Direct impact on families and clinicians from day one. Real ownership over provider growth and network performance. Exposure to company-building across product, operations, and go-to-market. Fast learning curve and strong leadership growth opportunities. Compensation 💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO