B
CH
Pay vs market · Above median
This job's pay ($150,000 a year at the midpoint) is higher than about 60% of 15 salary-listed Customer Success Manager jobs in Chicago in the last 12 months; their median is $135,250.
Role overview
Job description
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the Role
A book of multi-site accounts with renewal and net-retention targets
Onboarding and implementation for new facilities, including workflow design with floor staff
Monthly utilization reviews with facility leaders and quarterly EBRs/QBRs with executive sponsors
Renewal forecasting and expansion pipeline, reported weekly
Churn-risk playbooks: spotting low adoption early and turning it around
Field feedback to Product, with specific workflow examples
Qualifications
3+ years in a titled Customer Success Manager or Account Manager role at a B2B SaaS or healthcare-technology company, owning renewals
Travel to client sites 50% or more of the time within your region. This is a hard requirement.
You live in the Chicago market or will relocate before your start date
Experience running executive business reviews and reporting on retention, adoption, or utilization metrics
Customers on the provider side of healthcare: skilled nursing, home health, hospitals, or post-acute networks
Multi-year tenure at one company with progression (CSM to Senior CSM)
Experience driving adoption among frontline end users, not only executive buyers
Management consulting or client-advisory background
Familiarity with EHR, care-coordination, or clinical-operations software
Why This Role, Why Now
You'll have the autonomy of a trusted strategic partner.
You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
Circadia is hiring a Customer Success Manager for the Chicago market. You'll be based in Chicago, work hybrid, and spend roughly half your time on site with our skilled-nursing and home-health partners across the region.
You'll own a book of multi-site healthcare accounts end to end: onboarding, adoption, quarterly and executive business reviews, renewal and expansion. Your day-to-day partners are Directors of Nursing, administrators, and regional clinical and operations leaders; your executive sponsors are CMOs, CNOs, and COOs. Your job is to make sure the clinicians using Circadia every day get value from it, and that the leaders who signed the contract can see that value in their numbers.
What You'll OwnRequired
Ideal
Nice to Have
At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.
Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.
More like this
About this listing
- Source: Circadia Health's official careers site · still listed there on 11 Nov 2026
- Posted 13 Jul 2026
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Role market pulse
How Customer Success Manager demand looks in United States
Live jobs
391
Posted 30d
348
30d movement
+1238.5%
Remote share
40.9%
Salary listed
82.6%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · GTM
Hiring company
Circadia Health
FDA-cleared contactless monitoring that predicts patient decline and cuts readmissions ~30% in skilled nursing and post-acute care. See a demo.
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