Customer Success Manager

Job Title: Customer Success Manager Location: Hyderabad / Bangalore – Work from Office (5 days a week) Shift Timings: US Shift | 6:00 PM – 3:00 AM IST Experience: 5+ Years Company Overview Sarder Inc. is a global family of innovative companies united by a bold vision — to educate and certify over one billion people worldwide. We are redefining lifelong learning through a diverse portfolio that spans corporate training, AI certifications, eLearning, proctoring solutions, and thought-leadership media. Our ecosystem includes NetCom Learning, NetCom+, AI CERTs, AI Labs 365, Adoptify AI, and Sarder TV, each contributing to our mission of shaping a future-ready workforce in an AI-driven world. With a strong culture of innovation and continuous learning, Sarder Inc. empowers individuals and organizations to upskill, stay relevant, and thrive in a rapidly evolving digital era. About the Role We are looking for a results-driven Customer Success Manager to strengthen customer relationships, drive account growth, and maximize customer value across our EdTech and corporate learning business. In this role, you will manage existing customer relationships, identify opportunities for upselling and cross-selling, engage key decision-makers, and own weekly and monthly revenue targets. You will work closely with internal teams to ensure customer satisfaction, encourage repeat business, and build long-term partnerships. This is an individual contributor role, with support from the Training Coordinator and T4H team. Team management experience is not required at this stage. What's in it for You Work with international customers, particularly across the US market. Build relationships with key decision-makers and senior stakeholders. Drive account growth through upselling, cross-selling, and customer retention. Work with industry-leading IT training, certification, and workforce development solutions. Use AI tools to improve customer research, communication, and productivity. Gain exposure to revenue ownership, customer success strategy, and consultative account management. Grow with a global learning organization focused on innovation and continuous development. What Will You Do Manage and strengthen relationships with existing customers to improve engagement, retention, and long-term value. Identify and execute upselling and cross-selling opportunities across NetCom Learning's training, certification, and corporate learning solutions. Engage key decision-makers and stakeholders to understand business requirements, training needs, and organizational goals. Own and achieve weekly and monthly revenue targets through account growth and customer engagement. Develop customer success plans to increase customer satisfaction, repeat business, and account revenue. Proactively reconnect with existing and past customers to identify new business opportunities. Understand customer challenges and recommend relevant learning solutions aligned with their workforce development needs. Coordinate with Sales, Operations, Training Coordination, and other internal teams to ensure smooth service delivery. Monitor customer engagement, account performance, revenue progress, and potential risks; take proactive action where needed. Handle customer concerns and escalations professionally, ensuring timely resolution and a positive customer experience. Maintain accurate customer records, opportunity updates, and revenue reports in the relevant CRM or internal systems. Leverage AI tools such as ChatGPT, Claude, and Microsoft Copilot for customer research, communication, and workflow efficiency. What We Are Looking For Functional Skills Strong Customer Success experience within the EdTech industry, preferably in corporate learning, IT training, certification, or workforce development. Hands-on experience in upselling and cross-selling, account growth, and customer relationship management. A target-driven mindset with proven ownership of revenue or commercial KPIs. Excellent communication, presentation, negotiation, and stakeholder management skills. Ability to engage decision-makers and senior stakeholders and build long-term customer partnerships. Exposure to US-based clients and international customer management; UK market exposure is also an advantage. Familiarity with AI tools such as ChatGPT, Claude, and Microsoft Copilot. Ability to work independently, manage customer accounts, and collaborate effectively with cross-functional teams. Experience in a consulting firm or consulting-led business environment is an added advantage. Education & Experience Bachelor's degree in Business Administration, Marketing, Management, or a related field preferred. Minimum 5+ years of relevant professional experience in Customer Success, Account Management, or a similar customer-facing commercial role. Core EdTech Customer Success experience is mandatory. Demonstrated experience in upselling, cross-selling, and achieving revenue targets. Experience managing US clients is preferred; UK client exposure is an advantage. Why Join NetCom Learning? Opportunity to work with global customers and industry-leading learning solutions. Exposure to technology training, professional certifications, and emerging AI-driven learning. A performance-oriented environment with ownership of customer relationships and revenue outcomes. Collaborative support from internal teams, including Training Coordination and T4H. Opportunities for professional development and career growth within the Sarder Inc. ecosystem. If you are passionate about customer success, building lasting client relationships, and driving business growth through upselling and cross-selling, we would love to hear from you. Join NetCom Learning and help organizations build future-ready teams through learning.