G
Seattle, Washington, United States· Full-time
$80K – $130K/yr
G
Active19mo ago
Customer Support Specialist | On-Site | Seattle
Pay vs market · Near median
This job's pay ($60,000 a year at the midpoint) is higher than about 50% of 86 salary-listed Customer Support jobs in United States in the last 12 months; their median is $60,000.
Role overview
Job description
About Us
Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!
The team
Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company, including Product and Engineering, to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.
The role
We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.
What you'll do:
Help customers with questions, troubleshooting issues, and providing clear guidance.
Respond to customer inquiries through email and live chat.
Identify and report product issues to the Product and Engineering teams.
Notice common customer challenges and suggesting ways to improve our product and support processes.
What we're looking for:
At least 1 year of experience in customer service or a similar role.
Currently pursuing or have a bachelor’s degree.
Strong verbal and written communication skills.
Self-motivated with a proven track record of independently solving problems.
Strong work ethic with the ability to meet high expectations in a fast-paced environment.
Ability to quickly assess customer needs and provide effective solutions.
To keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.
More like this
About this listing
- Source: Grid's official careers site · still listed there on 10 Nov 2026
- Posted 29 Mar 2025
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Role market pulse
How Customer Support demand looks in United States
Live jobs
93
Posted 30d
102
30d movement
+2450%
Remote share
53.8%
Salary listed
82.8%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
What we're looking for: At least 1 year of experience in customer service or a similar role; Currently pursuing or have a bachelor’s degree
Department · Operations
Hiring company
Grid
Finance & Banking
GRID is the world's largest network of electric vehicle (EV) charging stations. Join the EV revolution for a greener tomorrow.
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