Delivery Manager

1. Delivery Leadership & Execution Own delivery of a portfolio of 10–12 projects across multiple practices Ensure on-time, on-budget, and high-quality delivery outcomes Drive program governance, risk management, and escalation handling Standardize delivery frameworks, metrics, and reporting across engagements 2. Customer & Stakeholder Management (ANZ Focus) Act as the primary delivery interface for ANZ customers and internal stakeholders Build strong CXO-level relationships and drive customer satisfaction (CSAT) Lead QBRs, steering committees, and executive reviews Align delivery outcomes with customer business objectives 3. Multi-Practice Delivery Oversight Manage cross-functional teams across: Cloud Migration & Modernisation Data Engineering & Analytics AI/ML & GenAI Application Development & DevOps Ensure seamless coordination across practices and shared delivery teams 4. Financial & Commercial Ownership Own delivery P&L , including revenue assurance and margin management Drive cost optimization, utilization, and efficiency improvements Identify and support upsell/cross-sell opportunities within accounts 5. Team Leadership & Capability Building Lead and mentor Program Managers, Project Managers, and Architects Build a high-performance delivery culture with strong accountability Drive talent development, succession planning, and capability enhancement 6. Governance, Quality & Compliance Establish strong governance models, KPIs, and dashboards Ensure adherence to security, compliance, and quality standards Drive continuous improvement and delivery maturity Experience & Background 18+ years of experience in technology delivery and program management Proven experience managing large, complex, multi-project portfolios Strong exposure to global delivery models , especially ANZ/US markets Background in cloud, data, AI, or application development domains Core Competencies Strong delivery governance & execution rigor Excellent stakeholder and client management skills Solid commercial acumen (P&L, margins, pricing awareness) Ability to operate in high-ambiguity, fast-scaling environments Leadership Traits Strategic thinker with execution excellence mindset Ability to balance delivery, people, and business priorities Strong communication and executive presence Bias for action and ownership-driven approach