Developer - II

Job Summary We are looking for a Salesforce professional with strong hands-on experience in Sales Cloud, Service Cloud, and Salesforce Data Cloud to design, build, and implement scalable CRM and customer data solutions. The role involves working closely with business stakeholders, architects, and integration teams to deliver end-to-end Salesforce solutions that improve sales productivity, customer service, and data-driven decision-making. Key Responsibilities Sales Cloud Implement and customize Lead, Account, Contact, Opportunity, and Forecasting processes Configure Sales Processes, Path, Record Types, Page Layouts, Validation Rules, and Automation Design and optimize Lead Assignment Rules, Opportunity Pipelines, and CPQ (if applicable) Build dashboards and reports to track sales performance and KPIs Service Cloud Design and implement Case Management solutions (Queues, Assignment Rules, Escalations) Configure Omni-Channel, CTI, Live Chat, Email-to-Case, Web-to-Case Implement Service Console , Macros, Quick Text, and Knowledge Support Field Service, Service Appointments , and customer interaction workflows Enable Experience Cloud for customer/partner self-service (if required) Salesforce Data Cloud Design and manage Data Streams from Salesforce and external systems Configure Identity Resolution, Calculated Insights, and Unified Customer Profiles Implement Data Model Objects (DMOs) and mapping strategies Enable real-time and batch data ingestion Integrate Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud, and Agentforce Support segmentation, activation, and analytics use cases Automation & Development Build automations using Flows (Record-Triggered, Screen, Scheduled) Develop using Apex, SOQL, SOSL, Triggers, and Batch Jobs (when required) Build Lightning Web Components (LWC) for custom UI Ensure code quality, performance, and security best practices Integration & Architecture Design integrations using REST/SOAP APIs, Platform Events, MuleSoft Integrate Salesforce with ERP, CRM, Marketing, and external data sources Support SSO, OAuth, and security compliance requirements Reporting, Analytics & AI Build advanced Reports, Dashboards, CRM Analytics Enable Einstein AI features (Einstein Lead Scoring, Case Classification, Next Best Action) Support data-driven insights using Data Cloud and Analytics Deployment & Governance Manage deployments using Change Sets, SFDX, CI/CD pipelines Follow Salesforce best practices, security, and data governance Provide technical documentation and end-user training Support UAT, production issues, and post-go-live enhancements Required Skills & Qualifications Strong experience with Sales Cloud and Service Cloud implementations Hands-on experience with Salesforce Data Cloud Proficiency in Flows, Apex, LWC, and Integration patterns Strong understanding of Salesforce security model Experience working in Agile/Scrum environments Excellent communication and stakeholder management skills Good to Have Experience with Agentforce / Einstein Copilot MuleSoft integration experience Experience in Omni-Channel contact centers Experience in industries like Automotive, BFSI, Telecom, or Retail Certifications (Preferred) Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Data Cloud Consultant Salesforce Platform Developer I / II