Director of Strategy & Operations

About the role: We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You’ll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder’s role. You’ll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability. What you will do: 1. Build and Scale Core Systems • Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput. • Drive automation and tool adoption across teams to improve accuracy and turnaround times. • Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives. 2. Lead Cross-Functional Initiatives • Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives. • Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum. • Partner closely with Product and Tech to translate business needs into scalable tools. 3. Operational Excellence • Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals. • Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable. • Identify and eliminate waste in processes using Lean / continuous improvement methods. 4. Strategic Projects • Lead short-term, high-impact projects directly sponsored by the CEO or COO. • Analyse performance drivers, run experiments, and recommend where to double down. • Support fundraising, board discussions, and strategic planning through data-backed insights. What we are looking for: • 10+ years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred). • Have scaled or rebuilt a core business function before — whether it’s supply ops, CX, or go-to-market. • Think in systems, not silos — you enjoy connecting dots across functions and making things flow. • Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams. • Have an engineering background and you love to solve hard problems. Why Loop: • Mission that matters: Redefine how healthcare works for millions of Indians. • Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives. • Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose. • Culture of builders: Smart, humble teammates who care deeply about doing great work.