Eagle STAR/PACE Developer & L2/L3 Production Support Analyst

Location: Chennai / Hyderabad / Bangalore (Hybrid; Remote may be considered for exceptional candidates) Experience: 6+ Years IT | 4+ Years in Eagle STAR & PACE Support Budget: ₹23–25 LPA Notice Period: Immediate Joiners or Serving Notice Period Shift: Rotational – EST / Pure Night Shift Interview Process: 3 Rounds – Video Interviews Employment Type: Full-Time Job Description We are looking for an experienced Eagle STAR/PACE Developer & L2/L3 Production Support Analyst to support and enhance investment management applications. The role involves approximately 70% production support and 30% development, focusing on incident management, troubleshooting, root cause analysis, data workflows, and production releases. Key Responsibilities Provide L2/L3 production support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management). Monitor and resolve production incidents within defined SLAs. Perform root cause analysis (RCA) and troubleshoot recurring issues. Support batch processing, job scheduling, data validation, and workflow monitoring. Troubleshoot issues related to Security Master, pricing, transactions, ratings, and performance reporting. Use Oracle SQL/PL-SQL for data analysis and production issue resolution. Support release deployments, change management, and post-deployment validation. Coordinate with development, infrastructure, business, and offshore/onshore teams. Maintain support documentation, runbooks, and knowledge articles. Mandatory Skills 6+ years of overall IT experience. 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE. Strong experience in L2/L3 production support. Eagle STAR – Performance and Reporting. Eagle PACE – Data Workflows, Security Master, Pricing, Transactions, and Ratings. Oracle SQL/PL-SQL and Eagle Data Model. Understanding of SDLC, change management, and production release processes. Experience with ticketing tools such as ServiceNow or Jira. Willingness to work in EST timings (pure night shift). Domain Knowledge Investment Management / Asset Management. Security reference data and corporate actions. Pricing, portfolio positions, and transactions. Performance measurement concepts, preferably Time-Weighted Return (TWR). Good to Have Control-M or Autosys job scheduling. FactSet or other performance measurement systems. Eagle Accounting. Performance attribution experience. Required Soft Skills Strong analytical and problem-solving abilities. Excellent communication and stakeholder management. Ability to work under tight reporting deadlines. Experience working in an onshore/offshore support model.