Executive Assistant to COO (Operations & Reporting)

Role Overview We are looking for a highly structured and execution-focused Executive Assistant (EA) to the COO to support operational governance, reporting, and cross-functional coordination across our India and UAE teams. This role is not a traditional calendar-management EA. It is an operations-enabler role requiring strong analytical thinking, ownership mindset, and ability to drive follow-ups across multiple stakeholders (sales, delivery, finance, HR, and partners). ⸻ Key Responsibilities 1. Reporting & Business Insights Prepare weekly, monthly, and quarterly MIS reports across business units Track key metrics: Revenue vs targets Pipeline & conversion Collections & receivables Project delivery status Work with tools like Odoo, Excel, Power BI to consolidate and present insights Identify gaps, inconsistencies, and highlight actionable insights to the COO ⸻ 2. Cross-Functional Coordination Act as a central coordination layer between: Sales / ASL team Delivery teams Finance & collections HR & operations Ensure closure of action items from internal reviews and leadership meetings Drive accountability across teams with structured follow-ups ⸻ 3. COO Office Management Prepare meeting agendas, MOMs (Minutes of Meeting), and action trackers Support in business reviews, board-level summaries, and leadership decks Maintain structured documentation for: Key decisions Strategic initiatives Operational plans ⸻ 4. Process & Governance Bring discipline in: Reporting cadence CRM hygiene Data accuracy across systems Assist in defining and tracking SOPs and operational workflows Support automation initiatives (reporting, dashboards, trackers) ⸻ 5. Special Projects Work on strategic initiatives driven by COO office: New service launches Partner programs Internal process improvements Conduct basic research, benchmarking, and data analysis Requirements Required Skills & Qualifications 2–5 years experience in operations / business analyst / EA to leadership roles Strong proficiency in: Excel (mandatory – advanced level) PowerPoint (executive presentations) Any ERP/CRM (Odoo preferred, but not mandatory) High ownership and follow-through mindset Strong communication and stakeholder management skills Ability to handle ambiguity and multi-task in a fast-paced environment Preferred Background Experience in IT services / SaaS / cloud / consulting companies Exposure to MIS reporting, dashboards, or financial tracking Prior experience supporting CXO-level stakeholders