W
Ahmedabad, GUJARAT, India· Full-time
E
Salary not disclosed
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Role overview
Job description
Core Responsibilities Customer Onboarding: Assist clients with product setup and implementation. Client Relationship Management: Build and maintain strong customer relationships. Product Training: Conduct product demos, walkthroughs, and training sessions. Customer Support: Handle customer queries via email, calls, and ticketing tools. Product Adoption: Help clients understand and effectively use Loyalty Program features. Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams. Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation. Required Skills and Qualifications Experience: 1–3 years. Education: Bachelor's degree in Business, IT, Computer Science, or a related field. Skills: Good communication, problem-solving, coordination, and time management. Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on. Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools. Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support. Availability: Immediate joiners preferred.
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About this listing
- Source: Ecosmob's official careers site · still listed there on 9 Nov 2026
- Posted 22 Oct 2026
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Role market pulse
How EXECUTIVE demand looks in India
Live jobs
408
Posted 30d
294
30d movement
+880%
Remote share
0%
Salary listed
26.7%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Bachelor's degree in Business, IT, Computer Science, or a related field.
Department · Support
Hiring company
Ecosmob
Media & Marketing
Ecosmob builds carrier-grade VoIP, UCaaS and Voice AI software for telecom operators, ISPs and CPaaS providers, with 2,500+ deployments.
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