Executive Operations

Job Title: Executive Operations
Location: Jaipur, Rajasthan
Job Type: Full Time - Work from Office

Job Descriptions:
An Executive Operations Assistance should work under Directors & Operations Manager and manages end-to-end digital retail processes. Key duties include maintaining website design, development, content management & product listings on the website, overseeing inventory and fulfilment, and resolving customer returns. They act as the bridge between warehouses, courier services, and digital storefronts to drive operational efficiency.

Key Responsibilities
• Website Management: Design, Development and content management on the website,
• Marketplace Management: Updating product catalogues, optimizing pricing, and managing promotions on website and e-commerce platforms.
• Inventory & Fulfilment: Monitoring stock levels to prevent stock-outs and coordinating the order lifecycle from processing to delivery.
• Data Analytics: Using advanced Excel to track sales trends, manage margins, and provide operational reports.
• Vendor Coordination: Liaising with warehouse staff, couriers, and suppliers to ensure on-time delivery and logistics management.
• Customer Resolution: Overseeing and Handling escalations, returns, refunds, and customer inquiries to ensure high satisfaction rates.
• Co-ordinations: Manages and coordinates with meeting with teams, vendors, customer and suppliers,
• Technical Acumen: Understanding of web development languages (e.g., HTML, CSS, JavaScript, backend frameworks) and web architecture.
• Leadership: Strong cross-functional communication and conflict-resolution skills

Qualifications & Requirements:
• Typically, 1 to 4 years of hands-on experience in e-commerce, retail, or supply chain operations.
• Technical Skills: Proficiency with marketplace seller panels and advanced spreadsheet management.
• Soft Skills: Street smart with Strong analytical capabilities, problem-solving, and communication.