Executive - Operations

Own the operations behind the platform: telecom operators, data centre partners, vendors and assets, with AI tools to run it all faster. About Company: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. Role Overview: We're hiring an Operations Executive to own operations at a fast-growing AI CPaaS company. This is an individual-contributor role with direct ownership of vendor coordination, ticketing resolution, asset tracking, and AI-tool-driven process improvement. Core Ownership: Own coordination with telecom operators and data center partners end-to-end, including SLA tracking and escalation Assist in vendor management, invoice reconciliation and asset tracking Own inventory count and lifecycle management — procurement to deployment to termination Own ticket queue health — closure within defined SLA, and correct categorization Independently triage L1 infrastructure/telecom issues before handling Support regulatory and compliance documentation as per the company's compliance scope Support basic troubleshooting of assets and infrastructure (with guidance) Support admin and day-to-day backend operations Support cross-team coordination during audits, procurement cycles, or incident response Work Expectations: 6-day workweek, roster-based, including occasional Sundays Occasional travel to data centers across India Fast-paced startup environment with real ownership from day one Location: Noida, Sector 2, Work-from-office Requirements 2–3 years of experience in operations, vendor management, or infra/telecom, CPAAS Good communication and coordination skills Hands-on experience with at least one ticketing platform, e.g. Zoho, Jira or similar AI-tool fluency — actively uses AI tools (ChatGPT, Claude, Gemini, or AI features) for documentation, triage, or process automation Proficient in MS Excel & Word Willing to learn technical and operational systems Comfortable handling regulatory/compliance documentation and process adherence Graduate in any discipline, no degree-stream restriction Preferred (Good-to-Have): BBA/B.Com background Screening Questions: Which ticketing platform(s) have you used, and for what volume of tickets/month? Describe a vendor SLA breach you handled and its resolution What AI tools have you used in an operations context, and for what task? Benefits Ownership of a high-visibility ops function at an AI CPaaS company Direct exposure to telecom, infrastructure, and AI-driven process design Exposure to regulatory/compliance operations Fast growth path within Operations Laptop & Mobile reimbursement Direct interaction with senior leadership and cross-functional teams