Experience Store Manager

About SolarSquare Energy: At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India. In 3 years, we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission. Know us a bit better through these links: Techcrunch SolarSquare article Elevation - Podcast with SolarSquare Founders Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues The Climate Conversations ft Solar Square Elevation Capital - SolarSquare 🔹 Role Overview Lead and manage the overall operations of the SolarSquare Experience Centre. Drive customer walk-ins to conversions, ensuring a seamless and premium in-store experience. Manage and mentor a team of Experience Leads for improved customer engagement and sales effectiveness. Act as the bridge between customers, on-ground teams, and the central team to drive revenue, insights, and operational excellence. Play a key role in expansion planning, including identifying new locations based on footfall and market potential. 🔹 Key Responsibilities Store Management & Operations: Oversee daily operations to maintain a high-standard customer experience. Ensure proper store infrastructure, including security, hygiene, maintenance, and ambiance. Manage kiosk coordination, in-store events, and BTL activities. Team Leadership: Lead, train, and coach the Experience Leads on customer service, sales approach, and performance goals. Conduct regular sales reviews, team huddles, and development sessions. Foster a target-driven, high-energy work culture. Customer Experience & Lead Conversion: Monitor and improve the lead conversion funnel from footfall to deal closure. Support the team in handling customer escalations and closing high-value deals. Coordinate with the operations team for timely scheduling of Design Evaluation Visits (DEVs). Sales Performance: Track and analyze key metrics: store footfall, conversion rates, and revenue generation. Implement strategies to optimize sales and improve store performance. Execute local initiatives to boost visibility and lead inflow. Strategic Expansion & Reporting: Scout new potential store locations using audience insights and traffic data. Provide data-backed insights and reports to the central team. Highlight on-ground challenges and opportunities to improve product, process, and customer experience. 🔹 Qualifications & Skills Must Haves: 5+ years of experience in retail sales & store management. Strong team leadership and performance coaching abilities. Experience in CRM tools, sales funnel tracking, and data-driven decision-making. Excellent communication, customer service, and problem-solving skills. Demonstrated ability to meet targets and drive high-conversion store environments. Good to Have: Background in solar, real estate, financial services, or premium consumer goods. Hands-on exposure to BTL marketing, in-store events, and customer activations. Passion for renewable energy, sustainability, and impact-driven work.