General Manager - Learning & Development

General Manager - Learning & Development Location: Mumbai About Us StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India. Why Work With Us? At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a General Manager - Learning & Development at StayVista , you will be responsible for managing the end-to-end functioning of the training school, including trainee lifecycle, training delivery, and deployment, while owning the P&L. The role involves ensuring operational efficiency, strong placement outcomes, and building a high-performing team, with a focus on both people development and business performance. About You Training & curriculum management, trainee pipeline & acquisition, deployment & workforce planning, and overall P&L ownership Managing trainers and teams, performance tracking & reporting, and stakeholder management 6+ years of experience in Training/L&D, hospitality operations, or institute/school management Strong leadership, team management, business acumen, training design & execution, and stakeholder handling with high ownership Preferred experience in hospitality/hotel industry, working with frontline or blue-collar workforce, and scaling teams across multiple locations This position includes tasks supporting Owner and Guest Management, as determined by organizational needs Bonus Points - These are non-essential, but a bonus if you have them! Proven experience in scaling a training academy from scratch to multiple locations with strong placement outcomes Key Metrics: What you will drive and achieve Trainee pipeline strength (batch size & consistency) Training-to-deployment conversion rate Time to deploy Cost per trainee vs productivity On-ground performance & guest feedback Our Core Values: Are you a CURATER? Curious : Here, your curiosity fuels innovation. User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing—because we’re all about continuous improvement. Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. StayVista Spirit: Our Behavioral Competencies – How We Work Together Business Acumen: You leverage your understanding of the company and market to create opportunities. By monitoring market shifts, you guide service modifications and benchmark against competitors, taking calculated risks for long-term growth. Change Management: You anticipate change and guide your team through it, aligning goals with the company’s vision. You lead learning initiatives, address resistance, and use innovative solutions to drive progress. Leadership: You set measurable expectations, coach your team through challenges, and inspire them to reach their potential. By leading with both firmness and compassion, you develop future leaders and motivate others to take action. Customer Centricity: You keep customer needs and industry trends top of mind, going above and beyond to align our services with their expectations. You build lasting relationships by thinking creatively and resolving escalated issues effectively. Teamwork: You create opportunities for collaboration, remove organizational barriers, and encourage diversity to build stronger, more effective teams. You share both successes and failures, fostering unity and teamwork. Result Orientation: You’re passionate about continuous improvement, maintaining focus under pressure, and spotting opportunities aligned with the company’s strategic goals. You use your expertise to make timely, impactful decisions. Planning and Organizing: You plan across functions, delegating tasks that add value to the business. By introducing new modeling practices, you ensure that every effort contributes to the company’s bottom line. Communication: You communicate effectively with diverse viewpoints, guiding others to reach mutually acceptable solutions. You influence key decisions and use various channels to share important messages across the organization. StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.