Guest Relations Manager

Designation: Guest Relations Manager Location: Ghatkopar, Mumbai, India Compensation: Commensurable with experience Role Overview: KIC UnivAssist is looking to hire a Guest Relations Manager to join the team. The candidate will be responsible for ensuring exceptional guest experiences by providing a warm welcome, personalized service, and prompt resolution of guest inquiries and concerns. The role serves as the main point of contact for guests and is key to enhancing guest satisfaction and loyalty. Major Responsibilities: · Greet guests upon arrival with a warm and professional demeanor. · Assist with check-ins, check-outs, and room assignments or registrations. · Address and resolve guest inquiries, requests, and complaints in a timely and effective manner. · Provide guests with information about services, facilities, local attractions, and travel directions. · Maintain guest records and ensure accurate documentation of preferences, issues, and feedback. · Coordinate with leadership to ensure F&B, etc to fulfill guest needs and enhance overall service delivery. · Handle special requests such as reservations, transportation, event planning, or personal assistance. · Monitor guest satisfaction and gather feedback for service improvement. · Assist with VIP guest services and maintain high levels of discretion and professionalism. Qualifications: Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred). Skills: · Proven experience in customer service, hospitality, or guest relations (1–3 years preferred). · Excellent communication and interpersonal skills. · Strong problem-solving and conflict-resolution abilities. · Professional appearance and positive attitude. · Proficiency in MS Office and familiarity with CRM or property management systems (PMS). · Ability to work flexible hours, including weekends and holidays. Key Attributes: · Empathetic and attentive listener · Detail-oriented and well-organized · Multilingual abilities (preferred but not mandatory) · High level of patience and stress tolerance · Team player with a service mindset