Health and Wellness Case Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?   If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.   At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.   Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY: World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care. This is a hybrid role- 4 days in office, 1 work from home. ROLE & RESPONSIBILITIES:

Client Services and Role Responsibilities

PC Groups & Intensive Case Management

• Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
• Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
• Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
• Guide clients through healthcare, social service, and community systems to build their independence and confidence.
• Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines

Interdepartmental Collaboration & Wrap-Around Care

• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
• Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.

Compliance, Data Management & Quality Assurance:

• Assure all compliance measures are strictly maintained across all PC programming and service delivery.
• Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.

Administrative Responsibilities

• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
• Maintain accurate and organized files and records of services provided
• Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
• Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health
• Travel to and between High Point and Winston Salem office locations is a requirement for this position
• Perform other tasks and projects as assigned

Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World

Relief’s Christian Identity and National Evangelicals For the Health of The Nation document

Valid driver’s license, access to reliable vehicle and ability to pass MVR standards

Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.

Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.

Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.

Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.

Strong interpersonal skills, including empathy, active listening, and conflict resolution.

Fluency in English required. Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

PREFERRED QUALIFICATIONS:

Degree in Social Work, Public Health, or similar field.

Cross-cultural experience.

Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

World Relief offers a competitive benefits package and employee discount program for full-time employees.   World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.   *** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.   For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.