Holiday Operations

About Tripjack TripJack: The trusted tech platform for over 60,000+ travel agents across India! TripJack’s integrated platform offers content from 750+ airlines and 2 million+ hotels, along with services across corporate travel, travel assistance and insurance, rail, and marine segments. With a superior technology platform, seamless pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking and management experience for our agent partners. With over 35 years of combined travel experience, TripJack’s founders have always prioritised the needs of travel agent partners. Our goal is to empower partners with state-of-the-art technology that enables them to efficiently manage their businesses with minimal assistance. With a strong focus on supply, technology, and customer service, TripJack has become the preferred one-stop solution for travel agents seeking reliable, convenient, and efficient solutions for their clients. Role: Executive/Senior Executive – Holiday Sales and Operations Location : Lower Parel, Mumbai Experience : 2-6 years Education : Any Graduate Job Summary: We are looking for a detail-oriented and customer-focused Operations Executive to manage end-to-end operations for International Holiday Packages. The ideal candidate will have strong destination knowledge across Europe, Far East, and the Middle East, along with hands-on experience in supplier coordination and booking management to ensure a seamless travel experience for customers. Job Responsibilities: Manage end-to-end sales and operations for international holiday packages, from lead handling to booking closure and post-booking support. Engage with leads generated via the portal, understand customer requirements, and convert inquiries into confirmed bookings. Design and customize holiday packages, including itineraries, hotels, and experiences, aligned with customer preferences and budget. Conduct hotel price comparisons and recommend optimal options to maximize conversions and customer satisfaction. Coordinate with hotels and Destination Management Companies (DMCs) to ensure seamless booking execution and on-ground service delivery. Drive revenue by actively following up on leads, quotations, and pending bookings to improve conversion rates. Handle escalations, guest concerns, and special requests with a proactive, solution-oriented approach. Ensure timely processing of vouchers, amendments, cancellations, and reconfirmations in line with defined TATs. Negotiate with hotels and DMCs to secure competitive pricing, upgrades, and value-added benefits. Maintain accurate records of leads, bookings, cancellations, and amendments in CRM/internal systems. Collaborate with internal teams to enhance customer experience, enable upselling/cross-selling, and achieve business targets. Stay updated on international travel trends and destination knowledge, with a strong focus on Europe (France, Switzerland, Italy), Far East (Singapore, Thailand, Vietnam, Indonesia), and the Middle East (Dubai). Required Skills & Qualifications: Bachelor’s degree in Hospitality, Travel & Tourism or a related field. Strong understanding of hotel booking platforms, travel portals, and ancillary services. Excellent verbal and written communication skills with the ability to manage multiple stakeholders (agents, suppliers, and internal teams).