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Role overview
Job description
CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems.
Duties & Responsibilities
Lead incident management and restoration efforts. Coordinate response teams during major outages or critical events. Ensure proper documentation, root cause tracking, and reporting. Liaise with CBP Incident Managers and senior leadership. Drive continual service improvement through process evaluation
Required Qualifications
Bachelor’s in IT or related field. 10+ years in IT operations or network incident management. ITIL v3 and Certified Incident Manager (CIM) certifications.
Preferred Qualifications
CCNA or CCNP certification. Prior DHS or CBP network operations experience.
Place of Performance
Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
About this listing
- Source: Computer World Services's official careers site · still listed there on 12 Nov 2026
- Posted 26 Nov 2025
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What they are looking for
Skills & requirements
Qualification
Bachelor’s in IT or related field; CCNA or CCNP certification
Department · Computer World Services
Hiring company
Computer World Services
Hospitality & Travel
Computer World Services is a leading information technology service provider for government clients.
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