Insurance Verification Specialist

About Amperos Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

Position Summary

The Insurance Verification Specialist is a frontline collector-level position responsible for verifying patient insurance coverage, benefits, and eligibility prior to service delivery. This role is critical to minimizing claim denials, reducing revenue leakage, and improving patient financial experience. The specialist works independently and as part of cross-functional teams to ensure accurate insurance data is captured, maintained, and escalated appropriately.

Key Responsibilities

Verify patient insurance eligibility and benefits using online portals (Availity, Emdeon, payer-specific portals) and phone verification Extract, document, and maintain accurate insurance information (policy numbers, group numbers, effective dates, deductibles, copays, out-of-pocket maximums) Identify and flag eligibility gaps, excluded services, and prior authorization requirements Research claim denials related to insurance eligibility and submit appeals with supporting documentation Follow up on claim status with insurance carriers and resolve payment discrepancies Manage patient co-insurance, deductible, and out-of-pocket liability calculations Communicate insurance findings and financial liability to patients in compliance with HIPAA and collections regulations Escalate complex cases (secondary insurance, coordination of benefits, lapsed coverage) to Billing Manager or Team Lead Maintain compliance with HIPAA, state insurance regulations, and client-specific SOPs Meet daily production targets for claim touches, turnaround time, and accuracy metrics Required Qualifications High School Diploma or GED 1–2 years of medical billing, insurance verification, or collections experience (or equivalent customer service in healthcare) Experience with multiple EHR platforms (Epic, Medidata, ModMed, Cerner) Proficiency with online insurance portals (Availity, Emdeon, payer platforms) and phone verification systems Strong attention to detail and accuracy (>95% quality threshold) Ability to work independently and meet daily production targets Excellent communication skills (written and verbal) in English Proficiency with EHR/PM systems, spreadsheets, and HIPAA-compliant documentation practices Ability to adapt to changing priorities and work in fast-paced, metric-driven environments Technical & System Skills Insurance portals: Availity, Emdeon, UHC, Aetna, BCBS, Humana, Cigna, Medicaid, Medicare systems EHR/PM systems: Kipu, CollaborateMD, Medidata, ModMed, Cerner, Epic, NextGen, CareLogic Google Workspace: Docs, Sheets, Drive for documentation and tracking Microsoft Office: Excel for reporting, tracking, and reconciliation Zoom, Slack, and standard communication platforms Work Environment & Conditions Remote or hybrid (US-based or international candidates may be considered based on time zone and team structure) Shift: Standard business hours (EST/CST preferred for client coordination); shift flexibility required for client support Technology requirements: Reliable internet (≥25 Mbps), laptop/desktop, phone for client calls, HIPAA-compliant workspace Availability: Full-time, permanent position Our Values Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives. Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures. Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action. Amperos never asks candidates for money at any stage of the hiring process, including fees for interviews, processing, or recruitment. No one at Amperos, or acting on our behalf, is authorized to request payment. If you are asked for payment, please do not send any money and report it confidentially here: Report a Hiring Concern