Junior IT Administrator

Role Summary As a Junior IT Administrator you’ll help keep every laptop, cloud workload and SaaS tool running safely and smoothly. You’ll provision and secure devices, build and harden on-premises & cloud infrastructure, enforce access policies across apps like GitHub and Microsoft 365, and be the first line of support for ~20 plus engineers and business users. You’ll do all of this under the guidance of a seasoned IT Ops & Security lead who will mentor you on best-practice processes (ITIL/ DevSecOps) and modern zero-trust principles. Roles & Responsibility Endpoint & Asset Management Image, deploy, and decommission Windows/macOS/Linux laptops Maintain MDM policies (Intune) Track assets with CMDB/asset-tagging tools Infrastructure & Cloud Stand-up and patch VMware hosts, Windows/Linux VMs, network appliances Create and monitor Azure resources (future AWS) Automate regular backups and DR tests Identity & Access Provision SSO accounts via Azure AD/Okta Review and remediate excessive privileges (least-privilege, RBAC) Rotate and vault secrets via HashiCorp Vault/Bitwarden Security Operations Respond to Tier 1 alerts from systems and security tools Run monthly patch & vulnerability scans, document findings Support phishing-simulation and security-awareness programs Tooling & Dev Enablement Administer GitHub Enterprise repos, enforcing branch protection & CODEOWNERS Manage Jira/Confluence spaces, CI/CD runners, artifact registries IT Service Desk Resolve hardware/software tickets Maintain knowledge-based articles and onboarding playbooks Minimum Qualification Education: BCA/ bachelor’s in computer science, Information Technology, or related discipline (final-semester students with relevant internships welcome). Experience: 0-2 years in a helpdesk, sysadmin, or DevOps internship/role. Technical Foundations: Basic Windows/Linux CLI skills and networking fundamentals (TCP/IP, VLANs, DNS). Familiarity with at least one public cloud (AWS, Azure, or GCP). Understanding of authentication (OAuth, SAML, MFA) and source-control (Git). Good To Have Certifications: CompTIA A+, Network+, Security+; Microsoft AZ-900 (or AWS) Experience with infrastructure-as-code (Terraform, CloudFormation) or scripting (PowerShell, Bash, Python). Exposure/ understanding of security frameworks (CIS Benchmarks, ISO 27001) or ticketing tools (Jira Service Management, Fresh service). Knowledge of containerization (Docker/Kubernetes) basics.