Manager - Operations

About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. Role Overview We are seeking a results-driven Manager – Operations to lead and optimize operational workflows across our OPD, AHC, and wellness verticals. The ideal candidate will have strong domain exposure in healthtech aggregators, TPAs, insurers, brokers, or hospital networks and will bring proven experience in managing medium to large teams. This role requires strong ownership, analytical capability, and the ability to drive operational efficiency at scale. Key Responsibilities 1. End-to-End Operations Management Oversee daily operational processes across OPD, AHC, claims coordination, and provider networks. Ensure SLA adherence and high-quality service delivery across corporate and insurer partnerships. Identify process inefficiencies and implement scalable improvements. 2. Team Leadership & Performance Management Lead, mentor, and manage medium/large-sized operations teams. Define performance KPIs and monitor team productivity. Build a culture of accountability, ownership, and continuous improvement. 3. Business & Domain Oversight Develop a working understanding of AHC and OPD business models, utilization metrics, and cost drivers. Collaborate with insurers, TPAs, hospitals, and brokers to ensure seamless execution. Monitor operational KPIs such as TAT, claim ratios, provider turnaround, and service quality. 4. Data-Driven Decision Making Analyze operational data to derive actionable insights. Build and review dashboards to track performance metrics. Recommend improvements based on utilization trends and cost patterns. 5. Cross-Functional Collaboration Work closely with Product, Technology, Finance, and Sales teams to improve operational workflows. Support new client onboarding and insurer integrations. Drive automation initiatives to enhance efficiency and reduce manual dependencies. Eligibility & Experience 4–8 years of experience in healthtech aggregators, TPAs, insurers, brokers, or hospital/clinic operations. Hands-on experience in managing healthcare operations. Mandatory experience managing medium to large teams. Strong analytical skills with the ability to derive insights from data. Experience in fast-paced startup environments preferred. Basic understanding of AHC and OPD business KPIs (good to have). Why Join Visit Health? Opportunity to impact primary healthcare access at scale. Work in a fast-growing, well-funded health-tech organization. Exposure to large corporates, insurers, and nationwide provider networks. High-ownership role with strong leadership visibility.