Manager, Recon Support Services

Department Name - Recon Support Services Job Title/Role Title - Manager, Recon Support Services Position Objective - To lead and manage the reconciliation support services team, ensuring accurate and efficient daily reconciliation for customer banks across various products such as ATM, RGCS, IMPS, NEFT, RTGS and UPI. The role aims to enhance operational excellence, compliance, and customer satisfaction. Responsibility Primary · Manage and mentor a team of reconciliation executives, fostering a culture of continuous improvement and professional development. · Oversee the daily reconciliation processes for ATM, RGCS, IMPS, and UPI transactions, ensuring accuracy and timeliness. · Identify, investigate, and resolve discrepancies in a timely manner, implementing corrective actions to prevent recurrence. · Prepare and present detailed reconciliation reports to senior management and customer banks, highlighting key findings and recommendations. Ensure all reconciliation activities comply with regulatory requirements and company policies. Secondary · Collaborate with internal departments and external stakeholders to ensure seamless financial operations and support cross-functional projects. · Leverage advanced reconciliation software and tools to optimize processes and improve data accuracy, co-ordinate with BA team for improvement and efficiency of the tool. · Maintain high levels of customer satisfaction by addressing client concerns promptly and effectively and ensuring the reconciliation services meet or exceed client expectations. Additional · Conduct product demonstrations for potential and existing clients to showcase the capabilities and benefits of the reconciliation services offered. · Provide transaction details to billing team. Client location support visit, if demanded by client bank. Knowledge requirement · In-depth knowledge of NPCI dispute management system, VISA, and Mastercard reconciliation process. Knowledge of regulatory requirements related to financial reporting. In-depth knowledge of electronic transactions reconciliation systems in Banking environment. · Product knowledge of Digital Payment offered by NPCI(ATM, POS,IMPS,UPI), Neft/Rtgs, UPI on PPI, UPI on credit card · MS Office E-mail Etiquettes Skill requirement · Good written as well as verbal communication skills in English, Hindi and Marathi · Excellent communication, leadership, and problem-solving skills Proficiency in Microsoft Excel and financial reconciliation software. Strong analytical skills and attention to detail. Ability to work independently and as part of a team. · Ability to multitask proactively. Qualification Graduate in any discipline Experience 5 to 6 years’ experience of leading reconciliation Team with products of electronic payments in India.