OPERATION MANAGER

Role & responsibilities Operational Strategy: Create and implement strategies for the NBFC division, aligning with financial goals, best practices, and regulations. Process Improvement: Enhance loan origination, disbursement, collections, and repayments to boost efficiency and reduce errors. Compliance Management: Ensure adherence to NBFC regulations from the RBI and other bodies, staying updated on regulatory changes. Team Leadership: Train and mentor operations staff, promoting collaboration and high productivity. Loan Management: Oversee loan processing and collections to minimize risk and maintain portfolio health. Risk Assessment: Identify and mitigate operational and financial risks, implementing controls to protect assets. Customer Service: Maintain high standards of customer service, addressing grievances and improving satisfaction. Technology Use: Utilize fintech solutions to enhance operations and data management, collaborating with IT for upgrades. Financial Analytics: Track KPIs related to loans and customer service, reporting insights to management. Vendor Management: Manage relationships with external vendors and service providers for smooth operations. Standardization: Develop and maintain SOPs for consistency and compliance in operational processes. Requirements Preferred candidate profile Bachelors degree in Business Administration, Finance, Accounting, or a related field. A Master’s or professional certifications (CFA, CA, or MBA) are a plus. 5-7 years of operations management experience, particularly in NBFCs, banking, or financial services. Extensive knowledge of NBFC operations, including loan products, risk management, and RBI regulations. Strong understanding of financial products like personal loans and asset-backed financing. Proven leadership and team management skills. Experience in process improvement, system integration, and operational strategy. Proficient in MS Office, financial software, and operations tools. Excellent communication, interpersonal, and analytical skills. Education PG: MBA/PGDM in Any Specialization Benefits Perks and benefits Best in the Industry Role: Regional Manager Industry Type: NBFC (Micro Finance) Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations