Operations Manager - Air and Surface Line Haul Connection

About us : Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience. Job Summary: We are looking for a seasoned operations professional with strong on-ground knowledge of airline cargo movement. The role requires end-to-end ownership of air carrier operations, including managing multiple air lanes, controlling costs, and handling day-to-day operational and financial coordination with airline partners. KEY RESPONSIBILITIES: Manage end-to-end air carrier operations across multiple domestic air lanes Oversee ground operations related to airline cargo movement, including pickup, handover, and coordination with airline teams Own airline capacity planning and lane-level performance (on-time departures, delays, disruptions) Manage air freight costs, negotiate rates, and ensure cost optimisation across lanes Handle day-to-day payments, billing reconciliation, and coordination with finance teams Build and maintain strong working relationships with multiple airlines for day-to-day operational execution Monitor daily operational metrics and proactively resolve exceptions Coordinate closely with internal teams (warehouse, line haul, finance) to ensure smooth execution Drive continuous improvement in service levels, cost efficiency, and operational reliability Required Skills & Experience 1+ years of management experience in air carrier services, airline cargo operations, or air freight logistics Strong data orientation with hands-on experience using Excel for operational analysis and decision-making. Strong understanding of on-ground airline cargo operations and processes Experience managing multiple air connections and airline partners Proven ability to control costs and manage operational budget Hands-on experience with vendor payments, billing, and reconciliation Strong ownership mindset with the ability to manage operations independently Excellent coordination, problem-solving, and stakeholder management skills Preferred Qualifications Prior experience working with domestic airline cargo teams Exposure to high-volume, time-critical logistics operations Ability to work in fast-paced, operationally intensive environments