Operations Manager - Chennai

ABOUT COMPANY Blitz enables Quick Commerec and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience. KEY RESPONSIBILITIES: Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams. Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric . Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation. Achieve operational excellence by setting up scalable processes and driving continuous improvements. Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins . Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience. Understand & fulfill client requirements related to quick commerce logistics operations . Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes. Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction. Actively drive adoption of best practices across all operational functions. BASIC QUALIFICATIONS: Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2–4 years of relevant experience in operations/logistics. Excellent written and verbal communication skills (remote & face-to-face). Strong metric-driven mindset with ability to dive deep into data . Knowledge of HR policies, employment law , and handling people processes. Proven coaching and leadership skills with experience in building & mentoring high-performance teams. PREFERRED QUALIFICATIONS: Strong attention to detail with excellent written and oral communication. Ability to manage multiple priorities in a dynamic, fast-paced environment . Decisive, confident, and capable of influencing stakeholders. Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.