PMO Head - Bengaluru

About Hashout Technologies Hashout is an Adobe-focused digital experience partner that helps enterprise organizations modernize, build, and operate customer-facing digital platforms. Its expertise spans Adobe Experience Manager, Adobe Commerce, AEM Guides, marketing automation, personalization, technical documentation, and managed services. Hashout has delivered 200+ enterprise implementations and works with well-known global brands across industries such as BFSI, healthcare and life sciences, high-tech, higher education, manufacturing, and retail/e-commerce. We're an Adobe Solution Silver Partner, ISO 27001 and SOC 2 certified, and known for staying accountable to clients well past go-live. Our team works across engineering, strategy, design, and leadership in a culture built on trust, flexibility, and collaboration. As Head of PMO, you will own the design, governance, and execution discipline of Hashout's Project Management Office across all client engagements — spanning AEM Sites, AEM Guides, Adobe Commerce, and managed services accounts. You will be the senior escalation point for delivery risk, the architect of our project governance standards, and a key partner to sales, delivery, and client leadership in ensuring enterprise engagements are scoped, staffed, tracked, and delivered predictably and profitably. This is a leadership role suited to someone who has run a PMO (or senior delivery function) inside a technology services/systems-integrator environment, ideally with exposure to Adobe Experience Cloud, CMS, or enterprise web/content platform projects. Key Responsibilities PMO Strategy & Governance Define and continuously improve Hashout's PMO framework — methodologies (Agile/Scrum, Waterfall, hybrid), templates, RAID logs, status reporting cadences, and stage-gate reviews. Establish consistent standards for project charters, resourcing plans, budgets, and change control across all engagements. Own the tooling stack for project delivery (e.g., Jira, MS Project, Smartsheet, or equivalent) and drive adoption across delivery teams. Portfolio & Delivery Oversight Maintain real-time visibility into the health of all active client engagements — timeline, budget, scope, resourcing, and risk. Act as the primary escalation point for at-risk projects; drive recovery plans in partnership with delivery leads and account owners. Track and report portfolio-level metrics: utilization, margin, on-time delivery, client satisfaction (CSAT/NPS), and resource forecasting. Stakeholder & Client Engagement Partner with Sales/Pre-Sales during scoping and SOW development to ensure delivery feasibility and realistic timelines. Serve as an escalation and governance contact for key enterprise clients (e.g., large AEM Sites/Guides/Commerce programs) alongside account leadership. Present portfolio and program status to leadership and, where required, to client steering committees. People & Process Leadership Build, mentor, and manage a team of Project/Program Managers and Scrum Masters; define career paths and capability-building plans. Drive resource planning and capacity management in coordination with practice/engineering leads. Champion a culture of accountability, proactive risk management, and continuous process improvement across the delivery organization. Mandatory Skills & Experience: Experience 13+ years in project/program management, with 3–5+ years leading a PMO or senior delivery function within an IT services, digital agency, or systems-integrator environment. Proven track record managing a portfolio of concurrent enterprise client engagements (multi-workstream, multi-geography preferred). Experience in CMS/DXP, web platform, or enterprise content management delivery strongly preferred — Adobe Experience Manager (AEM), Adobe Commerce, or similar platforms is a plus. Experience working with global/enterprise clients across industries such as BFSI, Healthcare, Higher Education, or High-Tech is an advantage. Skills Deep fluency in both Agile and Waterfall/hybrid delivery methodologies. Strong financial acumen — budgeting, margin management, resource forecasting. Excellent stakeholder management and executive communication skills, including direct client-facing governance experience. Hands-on experience with PM tooling (Jira, Confluence, MS Project, Smartsheet, or similar) and reporting/BI tools for portfolio dashboards. Strong people leadership — experience building and mentoring PM teams. Certifications (preferred, not mandatory) PMP, PgMP, PRINCE2, or equivalent Certified ScrumMaster (CSM) / SAFe Agilist