Product Manager

Key Responsibilities ● Develop and maintain delivery methodologies for consistent, high-quality customer outcomes ● Drive product roadmap for business applications that create user value ● Collaborate cross-functionally to define success metrics, priorities, and implementation plans; manage product lifecycle from concept to delivery ● Architect and deliver solution-oriented implementations in customer environments ● Develop product and technical implementation plans, processes, and workflows Voice of Customer ● Translate customer needs into user stories through continuous discovery (surveys, interviews) ● Leverage empirical and qualitative data to assess feature performance and inform prioritization ● Analyze tradeoffs involving customer value, cost, and effort ● Proactively seek customer feedback and facilitate product demos for real-time team feedback Delivery Oversight ● Prioritize work through organized backlog of user stories with clear timelines ● Define and communicate acceptance criteria based on business and customer needs Team Enablement ● Regularly engage with team to provide feedback on work-in-progress and clarify requirements ● Coordinate with program management on resourcing and functional expertise ● Provide performance management feedback for team members What You'll Bring ● Bachelor's degree in Computer Science, Information Systems, or related technical field—or equivalent work experience ● Proven experience leading and scaling high-performing technical teams ● Strong communication skills with ability to explain complex technical topics to non-technical stakeholders ● Customer-first mindset with passion for delivering outstanding service and value ● Experience facilitating requirement discovery sessions to understand business context, user intent, and solution objectives ● Experience designing and launching new service offerings that support customer goals ● Experience collaborating with development teams on feasibility assessment and UX/change management ● Experience building user-facing products ● Familiarity with major cloud platforms (AWS, Azure, GCP) ● In-depth knowledge of software best practices and frameworks across diverse technical environments ● Highly organized and proactive resource management skills ● Experience with JIRA or similar project management tools ● Preferred experience with AI product and data product development