Qdigi | Area Service Manager

Company Overview: Digicare Services is the leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including Air conditioners, Washing machines, Refrigerators, LED/LCD TVs etcetera. Our vision is to be a global company that provides world-class customer experience while continuously working towards creating better lives. Website: www.digicare.com Roles and Responsibilities: ASP Identification & Onboarding: Identify, evaluate, and onboard new Authorized Service Providers (ASPs) as per regional requirements. ASP Network Management: Effectively manage the ASP network through onboarding, regular training, audits, and timely claim processing. KPI Achievement: Monitor and drive key performance indicators (KPIs) such as TAT (Turnaround Time), CSAT (Customer Satisfaction), FTR (First Time Resolution), etc. Training & Compliance: Conduct training sessions and ensure ASPs adhere to brand processes and standard operating procedures (SOPs). Defective Parts Return: Ensure 100% return of defective or unused parts to Qdigi/OEM warehouses within agreed timelines. Inventory Control & Audits: Conduct monthly audits at each service location, sign off inventory, and report back to the Head Office. Revenue & Collection Initiatives: Drive extended warranty (EW) sales, accessory sales, and Out-of-Warranty (OoW) collections through ASPs. Retail Store Engagement: Make regular visits to brand retail stores, build strong relationships with store teams, and share consolidated reports with Key Account Managers (KAMs). Desired candidate profile: Strong knowledge of service operations and after-sales processes Excellent communication and stakeholder management skills Analytical mindset with proficiency in data reporting and audits Team leadership and ASP/vendor management experience Proficient in MS Office and service management tools/CRMs Qualification Bachelor’s degree 10 - 15 years of experience in after-sales service management, preferably in electronics/telecom/consumer durables