Robotics Maintenance & Field Service Technician II / III - MidWest

About Tutor We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business. Tutor Intelligence is changing that. Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence. Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world. The Role

Tutor Intelligence is seeking a Robotics Maintenance Technician II to support the installation, maintenance, troubleshooting, and repair of autonomous robotic systems deployed at customer sites across North America.

You'll be responsible for performing preventive maintenance, diagnosing mechanical, electrical, and controls issues, executing repairs, and ensuring our robots operate safely and reliably. This role requires a strong technical foundation, excellent customer communication, and a willingness to travel to support customer operations.

Success in this role comes from delivering exceptional customer service, resolving issues efficiently, documenting work thoroughly, and continuously improving fleet reliability.

Example Projects You Might Work On

Perform scheduled preventive maintenance on autonomous robotic systems

Diagnose and repair mechanical, electrical, pneumatic, and controls-related issues

Install replacement components including motors, sensors, cameras, LiDARs, actuators, wiring harnesses, and industrial computers

Support new robot deployments, commissioning, and customer acceptance testing

Perform robot calibrations, software updates, and system validation

Document maintenance activities, repairs, and root cause findings using company systems

Work alongside Engineering to troubleshoot and resolve complex field issues

Provide technical support and training to customer personnel

Support continuous improvement efforts to improve fleet reliability and serviceability

Requirements

3+ years of experience in robotics, automation, industrial maintenance, manufacturing, or electromechanical equipment

Strong mechanical and electrical troubleshooting skills

Experience using electrical test equipment, hand tools, and power tools

Ability to read electrical schematics, mechanical drawings, and technical documentation

Excellent problem-solving and analytical skills

Strong communication and customer service skills

Ability to work independently with minimal supervision

Valid driver's license and ability to travel up to 75%

Ability to lift up to 50 pounds and work in industrial environments

Nice to Have

Experience with industrial robots such as FANUC, ABB, KUKA, Universal Robots, or similar platforms

PLC troubleshooting experience

Experience with industrial networking and sensors

Familiarity with Linux, Windows, or industrial computer systems

Experience with preventive maintenance programs

OSHA 10, OSHA 30, NFPA 70E, or similar safety certifications

Who Thrives Here

The people who succeed at Tutor are curious, humble, hands-on, and resourceful.

They enjoy solving difficult problems.

They take ownership.

They are comfortable working in fast-moving environments.

They care about customers.

They are builders.

Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you.

Why Tutor? Whether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable. Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in. Benefits We take care of our team so they can do their best work. At Tutor, you’ll get: Fully employer-covered health insurance, so you’re protected without the premium. A managed 401(k) to help you plan for the future. Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees. Regular in-office meals and team social events throughout the year. As Tutor grows, so will our benefits. We’re continuing to invest in ways to support our team at work and beyond. Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.