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Customer Service
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Role overview
Job description
Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.
WHAT YOU'LL DO
Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
Cover the sales floor zone and ensure that assigned areas are up to visual standards
Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
Smells like Team Spirit – you love communicating and working as a team to get the job done
Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
Superpowers in providing customer service and selling
You'll have to be at least 16 years of age to join the fandom force
Avenger-like collaboration and communication skills
The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
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About this listing
- Source: BoxLunch & Hot Topic's official careers site · still listed there on 12 Nov 2026
- Posted 13 Jun 2017
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Role market pulse
How Sales Associate demand looks in United States
Live jobs
970
Posted 30d
959
30d movement
+5893.8%
Remote share
0.7%
Salary listed
43.9%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Hiring company
BoxLunch & Hot Topic
Retail
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